Front Office Supervisor

As the Front Office Supervisor , you will support the daily operations of the front desk, ensuring exceptional service and smooth check-in/check-out experiences. You’ll assist in training and guiding front desk staff, handle guest concerns, and help manage scheduling and shift coverage. Your role is key to maintaining a welcoming and efficient front office environment. Key Responsibilities Serve as the welcoming face of the hotel, ensuring guests have a seamless and enjoyable experience. Supervise front desk agents, manage guest reservations, and address guest concerns. Report to the Front Office Manager. A career as a front office supervisor can lead to various management positions within the hotel industry, such as front office manager, director of rooms, or hotel operations manager. Education & Experience Hotel experience is always a plus. Applicants should have a combination of education and experience. What You’ll Need to Succeed Eligible to work in the United States. Ability to read, write, and communicate effectively in English. Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations. Availability to work a flexible schedule, including evenings, weekends, and holidays if needed. A warm, professional demeanor that reflects HVMG’s Culture of Excellence. Why Our Associates Love HVMG Career growth opportunities across our nationwide portfolio. Flexible scheduling. Access up to 40% of your earned wages before payday with PayActive. Paid Time Off (PTO) and Paid Holidays. Full healthcare benefits: medical, dental, and vision. 401(k) with guaranteed 4% match and no vesting period. Exclusive hotel and food & beverage discounts. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training. #J-18808-Ljbffr Hilton Pennywell St. Louis at the Arch