Assistant Service Manager

Support the Technicians Who Keep New England's Cranes Working!
Assistant Service Manager - Crane & Lift Division
Other Relevant Job Titles: Service Coordinator, Service Writer
North Oxford, MA


Why Join Wood's CRW?

• Competitive Compensation: $25-$35/hour + annual profit-sharing
• Established Business: Join a 65+ year family-owned construction equipment dealership
• Industry Leaders: Represent leading brands including Link-Belt, National, Shuttlelift, Maeda Cranes, and Merlo Telehandlers

About Us:
Wood's CRW is a second-generation, family-owned construction equipment distributor serving customers across the Northeast for more than 65 years. We are proud to be a "Top Five" nationally recognized Link-Belt Crane distributor and a trusted partner to contractors throughout New England.

Our team is committed to delivering dependable equipment solutions backed by experienced people, modern tools, ongoing training, and efficient service operations. We strive to create a safe, professional work environment where employees can build long-term careers.
Comprehensive Benefits Package:

• Medical insurance upon hire
• Minimum 10 vacation days and 5 sick days upon hire
• 401(k) plan with match and profit-sharing distribution
• 7 company paid holidays
• Ongoing technical and professional training

Position Overview:
The Assistant Service Manager plays a key role in supporting the Crane & Lifting service department by coordinating service work orders, communicating with customers and technicians, and maintaining accurate service documentation.

This role works closely with the Service Manager, technicians, parts staff, and customers to help ensure crane and heavy equipment repairs are completed efficiently and accurately.
Key Responsibilities: Service Coordination & Work Order Management

• Open, track, and close repair work orders
• Post technician labor hours and outside material purchases to work orders
• Maintain accurate service documentation and departmental control logs
• Assist the Service Manager in coordinating service workflow and repair timelines

Customer & Supplier Communication

• Serve as a primary point of contact for customers regarding repair status and updates
• Communicate with technicians and suppliers to ensure timely completion of service work
• Provide clear and professional communication regarding service estimates and completion schedules

Administrative & Operational Support

• Prepare service-related correspondence and reports as directed by the Service Manager
• Maintain timecards and attendance records for the service team
• Assist with regulatory documentation and reporting requirements
• Support daily administrative needs of the service department

Qualifications:

• High school diploma or equivalent required
• Previous experience in a service writer, service coordinator, or administrative role preferred
• Experience in heavy equipment, crane service, trucking, construction, or diesel repair environments is strongly preferred

Skills & Competencies:

• Strong organizational and multitasking abilities
• Excellent communication and customer service skills
• Strong clerical and computer skills
• Ability to work effectively in a fast-paced service environment
• Familiarity with service management or dealership software systems is a plus (training provided)

Next Steps:
Applicants offered a position will undergo a job-related pre-employment physical and background check. Apply Today

Join a company with a long-standing reputation for quality equipment, strong customer relationships, and a commitment to employee success. Become part of the Wood's CRW Crane & Lift team and help support the service operations that keep our customers working.