Rita's Store Manager-Catonsville

Store Manager

The Store Manager is a key leadership and administrative role that works closely with Treat Team Members, Team Leaders, and Company Ownership to ensure smooth daily operations and an exceptional guest experience. This position is hands-on, fast-paced, and ideal for someone who leads by example.

Pay: $20–$24 per hour, based on experience and ability
Schedule: Full-time, 36–40 hours per week

Responsibilities amp; Duties

• Lead with a positive attitude and foster strong teamwork and motivation among staff

• Be reliable, punctual, and ready to take on each day with energy and a leadership mindset

• Become a Certified Ice Maker through online and in-person training (follow recipe cards, multitask, and practice proper food handling procedures)

• Oversee all aspects of daily store operations

• Scheduling:

  • Create staff schedules

  • Approve time-off and shift-cover requests

  • Ensure team availability is accurately entered

  • Manage blackout dates and event scheduling

• Supervision: Manage and support Treat Team Members and Team Leaders

• Inventory: Conduct weekly (or more frequent) inventory assessments

• Training: Train all new hires and ensure ongoing development throughout the season

• Ordering:

  • Place weekly orders

  • Check in deliveries

  • Properly store inventory and process credit requests

• Promotions: Implement brand-standard promotions and ensure staff are trained and prepared

• Culture: Create a positive, inclusive workplace culture and mentor team relationships

• Ice Production: Ensure adequate ice supply is prepared daily

• Third-Party Delivery: Maintain and update online flavors and promotions

• Cash Management: Open and close cash drawers daily

• Equipment Maintenance:

  • Ensure custard and batch machines are cleaned regularly

  • Notify ownership of additional maintenance needs for equipment or machinery

• Sales Growth: Drive sales growth and market expansion through various channels

• Mobile Events: Operate the mobile unit and staff events as needed

Requirements

• Must be at least 18 years of age

• Valid driver’s license with a clean driving record

• Ability to stand for up to 8-hour shifts, lift up to 50 lbs, stoop, kneel, and climb ladders

• Strong time management and organizational skills

• Ability to work independently, take initiative, and manage schedules with urgency

• Excellent communication skills to effectively connect with customers, team members, and ownership

• Ability to manage a fast-paced, high-volume, customer-focused restaurant environment

• Strong computer and technology skills, including:

  • Microsoft Word amp; Excel

  • Email and internet usage

  • Apps and social media platforms (Google Business, Facebook, etc.)

  • Point-of-Sale systems

• Flexible availability, including evenings and weekends (daytime hours also included)

• Must represent the Rita’s brand positively and enthusiastically at all times—both in-store and in public

• Superior interpersonal skills, outgoing personality, passion for smiles, and a commitment to outstanding customer service

Benefits

• Competitive hourly pay

• Performance-based bonuses (personal and store-wide)

• Fun, energetic work environment with a team of 15+ staff members

• Fast-paced atmosphere—there’s never time to stand around!

• Flexible scheduling to accommodate family events and personal commitments

  • Note: This role must be a top priority

• Comprehensive training provided (online courses and in-person instruction)

• Free treat after every shift worked 🍧