Night Auditor

Purpose of Position Night Auditors are responsible for greeting and registering guests, providing outstanding service during their stay, and settling the guests' accounts upon completion. Primary responsibilities include completing night audit reports, balancing accounts including house accounts and credit cards, and completing settlement. The auditor also registers guests, makes and modifies reservations, and performs hotel operator and concierge duties. Attentive, courteous, and efficient service is provided before arrival and throughout the stay while maximizing room revenue and occupancy. Essential Functions Possess a positive and upbeat personality with a desire to deliver outstanding customer service. Maintain a high level of professional appearance and demeanor. Maintain the highest level of confidentiality. Run audit reports per checklist. Process no-shows according to policy. Conduct security walks a minimum of 4 times per shift. Set up lobby coffee service and breakfast if applicable. Multi-task, be detail-oriented, and problem-solve to effectively deal with internal and external customers. Handle and resolve guest complaints professionally and courteously. Demonstrate good communication skills. Perform basic math and understand financial information. Recognize and act on safety or loss‑prevention incidents. Complete training in all areas of security, alcohol, and health and safety. Ensure all OSHA, State, and Federal guidelines are followed. Work with other departments to keep room status up-to-date and repairs timely. Use persuasive selling techniques to sell rooms and promote marketing programs. Carry out front‑desk responsibilities: greeting guests, processing transactions, balancing reports, cash control, deposits, processing reservations and credit cards, operating the phone system and TDD equipment, communicating via shift logbook and reports, operating basic office equipment, scheduling wake‑up calls. Understand hotel policies regarding cancellations, extended stays, room types and rates, late check‑outs, early arrivals, and special requests. Manage key control, issue and receive room and master keys. Process lost and found items per policy. Operate computer equipment, including Microsoft Office. Assist in training new staff. Participate in a positive work environment. Understand hotel products and services such as food and beverage and recreation. Perform other duties as assigned. Position Requirements Mandatory Job Requirements Communicate with hotel staff, guests, and management professionally. Know the surrounding area and events. Use proper telephone etiquette. Adhere to cash and credit card handling policies. Read, write, and speak English. Learn safety, emergency, and accident prevention policies. Maintain a neat, well‑groomed appearance and proper uniform with name tag. Have a flexible schedule including weekends, evenings, and holidays. Accountability Complete night audit training within the required timeframe. Follow and submit the daily checklist per property procedures. Maintain a high level of quality, service, and cleanliness. Ensure smooth operation of the front desk. Communicate openly with direct supervisor. Maintain guest survey scores within an acceptable range. Experience or Training Required High school education. 1‑year hospitality or guest service experience (preferred). Detail‑oriented. License or Certification Required Complete night audit training program within the brand‑required timeframe. Marginal Job Functions Clean guestrooms, lounge, and public areas as needed. Restock front‑desk supplies. Help with laundry as needed. Deliver cribs, towels, or other items to guestrooms upon request. Perform light maintenance duties. Restock, inventory, and sell guest marketplace and pub if applicable. Physical Demands Stand, walk, use hands and fingers for long periods up to 8 hours. Frequently repeat movements, including keyboarding. Understand and be understood by speech. Read and see details. Lift up to 10 pounds occasionally; up to 35 pounds from time to time. Occasional stooping, kneeling, twisting or crouching. Environmental Conditions The job is considered inside, with 75% or more time indoors. Must work effectively in a stressful environment, communicate well with others, and accept constructive criticism. Must change activity frequently and cope with interruptions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. #J-18808-Ljbffr Loveland Microtel