IT Support Technician

Job Description

Job Description

IT Support Technician – Great Falls, MT

Job Summary

As a vital member of the Support Team, the IT Technician will be responsible for delivering high-quality support to our clients and collaborating with the project team to implement new initiatives. The role involves setting up and configuring desktops, mobile devices, network equipment, cybersecurity systems, as well as surveillance and access control systems. Additionally, the technician will be tasked with installing software, resolving basic client issues, and, when necessary, transporting equipment to client sites from our Great Falls Office.

This is a 32-hour per week, In-Office position for the Great Falls, Montana area.

Qualifications & Skills

• Must possess a minimum of one (1) year of customer service experience.
• One (1) year of experience as an IT professional.
• Windows 11 desktop support.
• Experience supporting Microsoft 365 and/or Azure.
• Microsoft Office Application skills.
• Bonus points: Experience supporting Windows or Linux Server.
• Bonus points: Experience with TCP/IP, DNS, DHCP, WINS.
• Bonus points: Experience using Active Directory, Entra ID, and/or Google Workspace.
• Bonus points: Experience with configuring network systems.

Additional Responsibilities:

• Perform root-cause analysis and resolution

• Ticketing and service documentation; time entry and management skills

• Resolve and escalate issues that require additional support

• Adhering to client SLA’s (service level agreements) and team performance goals

• Research knowledge base articles for technical solutions and configurations

Other Requirements – Physical Demands & Certifications:

· Ability to work in an office setting includes; sitting for long periods of time, lifting, bending. Ability to work in diverse client environments as onsite work is required for this role.

• Must have valid driver’s license and reliable transportation for occasional work offsite.
• CompTIA A+ or Microsoft Fundamentals Certification, or commitment to obtaining certification within 3 months
• Background and Reference Checks are mandatory part of the recruitment and hiring process

Job Classifications

Reports To: Senior Support Specialist

Compensation: $16.40 to $21.68 per hour, depending on experience

FLSA Status: Non- exempt

Location: Great Falls Office (This is an in-office position)

Hours: Monday- Friday business hours; evening & weekend work as needed; overtime as needed

About SpotLink

SpotLink is a premier, high-skill, high-capabilities, technology solutions provider headquartered in San Diego. We specialize in Managed IT Services, Cyber Security, Compliance, Unified Communications, Video Surveillance, Access Control, Cabling, and Software Engineering for small and mid-sized businesses. As an industry leader for Technology solutions, we provide a wide range of technology services including; proactive technology management, network administration, technology consulting, reactive computer support, and other services.

SpotLink offers multi-featured benefits that include competitive and attractive compensation, paid technical training/certification, holidays, paid-time off (PTO), medical, dental, vision, matching Simple-IRA, and more. You will receive ongoing training and plenty of opportunities for advancement. You'll also enjoy a fun, friendly atmosphere with weekly company lunches, snacks and beverages.