Customer Service Representative - English and Spanish Speaking

Customer Service Representative

MJM Innovations, a Transit Technologies company, a leading transit technology firm, is seeking a Customer Service Representative to join our growing team. Our Paratransit services provide essential transportation, and our mission is to improve quality of life with safe, effective, and reliable mobility for all through innovative technology solutions.

Our Customer Service Representatives accept trip reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly.

Job Responsibilities:

• Answer passenger calls collecting all necessary trip information for the permissible time period.
• Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
• Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
• ADA Paratransit and RideChoice policies and procedures
• Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
• Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
• Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
• Maintain accurate records and appropriate filing systems.
• Communicate effectively with operations staff regarding scheduling or passenger issues.
• Ability to handle multiple tasks accurately and effectively.
• Excellent customer service.
• Professional demeanor and appearance.
• Reliable in attendance.
• Use of paratransit software system to perform job-related tasks, including but not limited to:
• Accessing a customer's eligibility information
• Verifying and updating a customer's address, phone number, email address and city of residence
• Scheduling one-way trips, round trips, multi-legged trips and subscription trips Determining whether/not a trip meets customer's eligibility conditions
• Determining whether a trip is within the ADA service area
• Changing or cancelling a trip
• Assigning a trip to an appropriate route or vehicle
• Team player and helpful to staff, management, and peers.

Talent Requirements:

• High School diploma or equivalent.
• Able to work in a fast-paced environment.

Schedule:

• Weekends as needed, we are a 24/7 operation

Work Location: In person - This is an onsite position

Why you should join our team...

At Transit-Technologies, we hire team members who can take initiative and ownership of their role and are dedicated to finding new clients and enhancing the experience of existing ones. Our work is extremely fast paced and never the same from day to day, and our team members appreciate the autonomy to manage their daily workload and contribute to the success of our company. Our sales team members work with amazing software solutions that have a great impact on the transportation industry providing service to their communities every day. Our team members find that the experience they gain helps them grow in their technical expertise and overall sales presentation skills, contributing to their overall professional development.

Our Benefits:

• Medical, dental, & Vision insurance
• Company provided life insurance & additional supplemental options
• 401K plan
• Employee Assistance Program
• Paid time off - including paid vacation, a floating holiday, and an annual employee "Volunteer Day"

During employment, employees may receive and have access to confidential information. All employees are expected to respect and maintain the confidentiality of non-public customers and business records and any other information that Transit Technology classifies as confidential.

Transit-Technology is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.