Patient Entry Team Member

Patient Entry Team Member

Join Our Team at Chicago Cosmetic Surgery and Dermatology (CCSD) and Chicago Cosmetic Surgery and Research.

We are searching for motivated, emotionally invested, and passionate individuals who are committed to lifelong learning and making a meaningful impact in both healthcare and aesthetics. We value team members who are driven by excellence, innovation, and a genuine desire to grow both personally and professionally.

About Us At CCSD, we proudly bring together a team of world-renowned, board-certified dermatologists and plastic surgeons dedicated to providing exceptional care that blends cutting-edge science with patient-centered compassion. Our practice offers a comprehensive range of services-from advanced medical and surgical dermatology to state-of-the-art cosmetic and plastic surgery procedures-all designed to enhance not just appearance, but also overall health and confidence.

Through our retail brand, CSS, we extend that same expertise into skincare, offering products curated and recommended by our medical professionals. Located in the vibrant River North neighborhood, our state-of-the-art facility is a center for excellence in healthcare and aesthetics, surrounded by Chicago's iconic landmarks and creative energy.

Why Join Us? We believe in recognizing and supporting the incredible efforts of our team. You'll enjoy a wide array of benefits, including:

• Generous Medical coverage with up to 75% of employee medical premiums covered by the practice
• Dental and Vision Insurance: Optional plans are available to ensure your health is a top priority.
• 401K With Match: Up to 4% employer match to help you secure your financial future.
• Product & Service Discounts: Enjoy discounts on skincare products and treatments
• Robust complimentary cosmetic points that can be redeemed for free services.
• Free Skincare Products: Receive frequent free products from our renowned skincare store, Chicago Skin Science.
• Skincare Education: Participate in ongoing education to grow your expertise in skincare, health, and aesthetics.
• A close-knit, supportive team environment that fosters collaboration and camaraderie

Position Summary: Responsible for greeting all patients and visitors to the practice at front desk and/or check out. Schedules patient appointments. Serves as a liaison between the patient and clinical staff. Participates in staff meetings and follows the general policies and rules of conduct as outlined in the employee handbook.

Essential Functions:

Patient Entry Desk Check In:

• Greet and welcome all new patients and visitors to the practice using excellent customer service skills.
• Present forms to be filled out or consents to be signed on tablets, provides any assistance needed by patient.
• Scans driver's license/photo identification and both sides of insurance card(s), verify current information on file is accurate and up-to-date.
• Verify and update, when necessary, all demographic and insurance information on established patients at each visit.
• Provides HIPAA Privacy Notice to patient, along with acknowledgement form for patient's/legal guardian's signature on tablet.
• Monitors and modifies providers' scheduling templates as necessary to maximize efficiency.
• Responsible for cleanliness of patient reception area.
• Keeps patients informed of any delays in being taken back by clinic staff.
• Maintains professional image through appropriate attire and grooming.
• Performs daily tasks as needed.

Check-out/ Chicago Skin Science Store:

• Check out patients and provide products for sale or samples for testing, using card on file
• Check out all patients and collect appropriate monies due (payment for cosmetic procedures, co-pays).
• Accurately enter all patient charges into the practice management system.
• Post any collected monies to appropriate line items.
• Explain all charges to patients including any fees they will be responsible for (if patient is responsible for deductible after checking benefits).
• Completes daily batch reconciliation.
• Balance all charges and collections showing in computer against encounter forms and all money collected.
• Count change drawer, assures that all money is accounted for. Notify the Patient Entry Coordinator, Revenue Cycle Coordinator, or Practice Administrator immediately if there is a discrepancy (over or under).
• Put finished deposit and balance sheets in cash box.
• Describe skin care products benefits and uses, along with Store associate, for patient usage.
• Schedule follow up appointment if not already done in exam room by MA.

Requirements:

• Treats all patients and other staff members with respect, is polite and professional, and keeps patient information private and secure according to HIPAA guidelines.
• Ability to effectively triage calls from patients to ensure appropriate scheduling.
• Excellent customer service, communication skills and telephone etiquette.
• Ability to understand patient's needs and concerns.
• Ability to work as a team member.
• Ability to manage multiple tasks simultaneously.
• Organized with attention to detail.
• Computer proficiency.
• Knowledge of medical terminology.
• Knowledge of CPT and ICD-10 coding.

Education:

• High school diploma or equivalent.

Experience:

• Two years minimum experience in a physician medical practice preferred.

Physical Requirements and Environmental Conditions:

• Work is performed during regular work hours, but may require overtime and/or weekend hours to meet deadlines
• Work in varying degrees of temperature (heated or air conditioned)
• Work under extreme pressures
• Position requires sitting for 4-6 hours per day and walking for 2 hours per day
• Position requires light to moderate work with 50 pounds maximum weight to lift and carry
• Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing
• Must possess the physical and mental abilities to perform the tasks normally associated with a Medical Administrative Assistants such as manual dexterity to operate office machines including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands or deliveries, or sitting for extended periods of time. Stress can be triggered by multiple staff demands and deadlines.

ADA SPECIFICATIONS

• Requires the ability to speak audibly and listen actively.
• Requires ability to use computers, telephones, and other office equipment.
• Requires ability to sit for extended periods.
• May require occasional bending and lifting to 50 pounds.
• May require periodic travel.

EQUAL OPPORTUNITY STATEMENT: Decisions and criteria governing the employment relationship with all employees at Chicago Cosmetic Surgery and Dermatology are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Chicago Cosmetic Surgery and Dermatology