Director of Wellness and Spa
Boardwalk IG Management LLC
Job Description
Job Description
SPA DIRECTOR
Yountville, CA
Nestled on 22 acres of breathtaking landscapes in the heart of Napa Valley, Estate Yountville is not only a luxurious retreat but has also been named one of the best hotels in California by Condé Nast Traveler in 2024. Voted the most beautiful boutique hotel in Napa Valley, the Estate is a true gem, offering 192 elegantly appointed guest rooms, a private vineyard, and world-class amenities. Guests enjoy two serene pools, a spa with 12 luxurious treatment rooms and suites, and over 55,000 square feet of exceptional event spaces. With culinary offerings that harmonize the bounty of Northern California with European elegance, Estate Yountville invites you to experience a haven of exclusivity and refined beauty.
JOB SUMMARY
We are seeking a qualified individual to oversee the daily operations of our exclusive wellness facility. The ideal candidate will ensure seamless guest experiences and uphold our standards of excellence. Key responsibilities include team leadership, service innovation, and financial oversight.
ESSENTIAL JOB RESPONSIBILITIES
- Lead daily operations to uphold our commitment to guest satisfaction
- Manage financial performance, overseeing budgets and revenue streams
- Implement strategic pricing and promotional initiatives
- Maintain expert knowledge of wellness services and product offerings
- Innovate and update service offerings in line with market demands
- Collaborate with marketing teams to promote wellness services effectively
- Establish and enforce operational policies for quality assurance
- Recruit, train, and guide a skilled team of wellness professionals
- Cultivate a positive team environment that fosters collaboration
- Engage with guests to enhance their wellness journeys and resolve concerns
- Develop strategies to enhance guest retention and drive business growth
- Oversee inventory management and vendor relationships
- Ensure cleanliness, hygiene, and safety standards are met
- Stay informed of industry trends and incorporate best practices
- Ensure compliance with health, safety, and licensing regulations
REQUIRED QUALIFICATIONS
- Bachelor's degree in a relevant field (Business, Hospitality, etc.)
- Minimum of 5 years of management experience in wellness or related field
- Proven leadership skills with a track record of team development
- Strong communication and interpersonal abilities
- Deep understanding of wellness industry trends and services
- Proficiency in financial management, budgeting, and pricing strategies
- Commitment to delivering exceptional guest experiences
- Effective marketing skills to attract and retain clientele
- Familiarity with health, safety, and licensing standards
- Flexibility in scheduling, including evenings and weekends
- Relevant certifications and licenses as necessary
Estate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Estate Yountville is an equal opportunity employer.
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