Hotel Front Office Supervisor

Job Description

Job Description

Hampton Inn by Hilton-Boston/Marlborough-277 Boston Post Road, Marlborough, MA 01752

We are currently looking for a Front Office Supervisor to join our Team!  Our 142 room Hampton Inn by Hilton in Marlborough is located near Apex Entertainment and many corporate offices. We’re off US 20 and I-495, ten minutes from I-90.  New England Sports Center and New England Baseball Complex are three miles away.  Our guests from all over the country enjoy a daily complimentary delicious breakfast. The Hampton Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Front Office Supervisor is responsible for coordinating the front office operations of the hotel while providing support to the management team, including but not limited to light administrative work on top of assigned front desk duties.

This position requires open availability (days, evenings, overnights, weekends and holidays).

Responsibilities include:

• Assists in overseeing guest services and front office operations; ensuring superior service is a priority.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise the Front Office team.  Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and disciplining employees; planning, assigning, directing work, addressing complaints and resolving problems. 

Front Desk Duties:

• Greeting guests, complete the check-in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Taking reservations from incoming callers inputs all information into the hotel management system.  Updates and cancels reservations in the system as requested by the guest.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.

• Typical Schedule:  The Front Office Supervisor position assists the Front Office Manager and the overall front office operation so all shift availability is required. Morning Shifts: 7 AM – 3 PM, Evening Shifts: 3 PM – 11 PM,  occasional Overnight Shifts: 11PM-7AM. Weekend Availability is needed.

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996.  While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels.  Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring:

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• Marriott experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval .

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• $20.25/ hr
• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program