Social Worker - Mobile Integrated Health (MIH) Case Manager

ABOUT OUR CITY The City of Sunrise is more than a workplace—it’s a community built on our Three Pillars: Customer Service, Collaboration, and Transparency. We are committed to creating an environment where innovation thrives, teamwork is celebrated, and every employee has the opportunity to grow and make a lasting impact. As a full‑service municipality and one of South Florida’s premier cities, Sunrise offers competitive salaries, comprehensive benefits, professional development opportunities, and a strong culture of recognition. Whether you’re helping residents, shaping policy, or improving city operations, you’ll be part of a team that’s passionate about service excellence and community pride. We take pride in being home to the back‑to‑back NHL Stanley Cup Champion Florida Panthers, a vibrant arts and entertainment district, and a diverse community that truly embodies what it means to Live, Work, and Play in Sunrise. Effective January 2026, the City has launched an Alternative Work Schedule designed to further support employee work‑life balance—providing eligible staff with two three‑day weekends per month through an every‑other Friday‑off model. NATURE OF WORK This position operates within the Fire Rescue Department as part of a Mobile Integrated Health (MIH) and Community Risk Reduction (CRR) strategy. The role is primarily non‑emergency and focuses on long‑term client outcomes, system navigation, and reducing reliance on emergency services through proactive, coordinated care. The classification involves providing advanced social services, case management, and community‑based care coordination within the MIH program. The position focuses on addressing social determinants of health, reducing utilization of the non‑emergency 911 system, and improving overall quality of life for residents through proactive interventions, resource navigation, and interagency collaboration. An employee in this position performs comprehensive client assessments; develops and manages individualized service plans; coordinates care across healthcare, behavioral health, and social service systems; and serves as a liaison between Fire Rescue, hospitals, community providers, and governmental agencies. While not primarily responsible for emergency medical response, the position operates within a public safety framework and supports MIH initiatives aligned with community risk reduction strategies. ESSENTIAL JOB FUNCTIONS Case Management & Client Services Conduct comprehensive biopsychosocial assessments to identify client needs, risks, and service gaps. Develop and implement individualized service plans focused on stabilization, independence, and reduction of repeat 911 utilization. Provide ongoing case management services including follow‑up visits, telephonic outreach, and coordination of care. Assist clients with navigating healthcare systems, insurance enrollment, primary care access, and medication compliance. Coordinate placement services, including assisted living, skilled nursing, hospice, detox, and behavioral health programs. Identify and report suspected abuse, neglect, or exploitation in accordance with applicable laws and coordinate with Adult/Child Protective Services. Mobile Integrated Health (MIH) Integration Support the Fire Rescue Department’s MIH program through proactive identification and management of high‑utilizer and at‑risk populations. Collaborate with EMS personnel, hospitals, and the Medical Director to ensure continuity of care and appropriate service utilization. Participate in multidisciplinary case reviews, quality improvement initiatives, and outcome tracking. Utilize data systems to document encounters, track referrals, and evaluate program effectiveness. Assist in developing policies, procedures, and workflows that align MIH operations with community risk reduction goals. Community Outreach & Resource Coordination Act as a liaison between the City, Fire Rescue Department, and community organizations, including healthcare providers, social service agencies, and non‑profits. Develop and maintain a comprehensive resource network to address housing, food insecurity, behavioral health, substance use, and other social needs. Conduct community outreach, education, and engagement activities to improve awareness of available services. Coordinate interagency responses involving Fire Rescue, Police, hospitals, and community partners for complex cases. Program Development & Performance Monitoring Assist in the development, implementation, and evaluation of MIH and Community Risk Reduction (CRR) initiatives. Collect and analyze data related to client outcomes, service utilization, and program effectiveness. Prepare reports, summaries, and recommendations for leadership, grant requirements, and stakeholder review. Identify trends in community needs and recommend program enhancements or new initiatives. Crisis Intervention & Field Response Support Provide crisis intervention services related to mental health, substance use, homelessness, and vulnerable populations. Respond to referrals from Fire Rescue personnel, hospitals, or partner agencies for urgent social service needs. Support field personnel by offering guidance on appropriate referrals and follow‑up care strategies. When appropriate, participate in field visits with Fire Rescue or partner agencies for complex cases. Administrative & Documentation Responsibilities Maintain accurate and confidential client records in compliance with HIPAA and applicable regulations. Document all client interactions, referrals, and outcomes in designated reporting systems. Prepare correspondence, reports, and program documentation as required. Participate in meetings, case conferences, and training sessions. EDUCATION Bachelor’s degree from an accredited college or university. Degree in social work, psychology, counseling, or a closely related field preferred. Proof of highest level of completed education must be submitted as an attachment with the application. EXPERIENCE Reasonable work experience in the health and human services field, including planning and supervising social service activities and programs. Ability to communicate effectively in a language other than English (bilingual) is preferred. Mental Health First Aid certification is desired. NECESSARY SPECIAL QUALIFICATIONS Possession of a valid driver’s license with an acceptable driving record. Must obtain a valid Florida driver’s license prior to hire. Cybersecurity certifications must be obtained within the first eighteen months from appointment. PHYSICAL REQUIREMENTS Light Work: Exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects; involves sitting most of the time. WORK ENVIRONMENT Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of social determinants of health and their impact on emergency service utilization. Knowledge of community resources, including healthcare systems, behavioral health services, housing, and public assistance programs. Ability to perform case management, crisis intervention, and client advocacy. Ability to analyze data and contribute to program evaluation and quality improvement efforts. Ability to establish and maintain effective working relationships with internal and external stakeholders. Strong communication, organizational, and documentation skills. Ability to work independently in both office and field environments. #J-18808-Ljbffr City of Sunrise