Production Office Administrator

Career Opportunity – Bi-Lingual (English/Spanish) Production Office Administrator
Are you looking to start or grow your career with a professional, supportive team at a growing company?

Pay Range : $18.00 - $20.00 per hour, depending on experience
Location : 40 Herman Melville Blvd., New Bedford, MA 02740
Schedule : Monday - Friday, 7:00 a.m. start time

We are seeking a detail-oriented, bilingual (English/Spanish) Production Office Administrator to join our production office team at our Seatrade South facility on the waterfront in New Bedford, Massachusetts.

In this role, you will support the Sales team by helping process and organize customer orders, maintain accurate records, and communicate with internal teams and customers to ensure orders are handled correctly and on time. Strong Microsoft Office skills, especially Outlook, are important. Previous office experience is helpful, and experience in food manufacturing or the seafood industry is a plus.

Key Responsibilities:

• Serve as a key point of contact for Sales staff and share updates with customers as needed.
• Prepare and review domestic and international shipping documents, including airway bills and order confirmations.
• Respond to customer questions in a timely, professional, and friendly manner.
• Maintain and update shared inventory files and other sales-related records.
• Communicate with customers to gather expected order information when needed.
• Organize customer orders from entry through fulfillment, including data entry, inventory allocation, release coordination, freight coordination, and distribution of supporting documents.
• Assist with documentation for frozen shipments.
• Enter purchase and sales orders into ERP accounting systems as needed.
• Support accounting activities, including invoicing.
• Provide customers with order confirmations, required documentation, and shipment updates.
• Demonstrate East Coast Seafood’s core values by acting with integrity, working respectfully with others, supporting teamwork, adapting to change, and taking pride in delivering high-quality products.

You may be a great fit for this role if you:

• Are bilingual in English and Spanish and enjoy working with a diverse group of people.
• Have office experience or transferable skills, along with working knowledge of Microsoft Outlook, Excel, and Word.
• Enjoy working with others and communicating across different teams and personalities.
• Are highly detail-oriented and take pride in accurate work.
• Can manage multiple tasks, stay organized, and meet deadlines.
• Bring strong communication, problem-solving, interpersonal, and follow-up skills.
• Are comfortable with an early start time of 7:00 a.m., Monday through Friday.

The East Coast Seafood Group portfolio includes East Coast Seafood, Seatrade International, Salt & Sky, and MySeafood.

• Headquartered in New Bedford, Massachusetts, the largest fishing port in the U.S. by landed value
• Recognized as a Top 15 North American seafood supplier
• More than 40 years of leadership in the seafood industry
• Direct sourcing of lobster and scallops from the boat
• Commitment to high-quality seafood and company-wide BRC certification
• State-of-the-art production facilities with MSC Chain of Custody certification
• Producer of private-label and branded value-added consumer products

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, sex, sexual orientation, gender identity, disability, veteran or marital status, genetic information or other protected status covered by Federal, State or local law.

Equal Opportunity/Affirmative Action Employer

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.