Restaurant General Manager

Harpoon Beer Hall in Boston's Seaport is looking for an experienced and high-impact General Manager to lead the charge at our flagship location. This is a unique opportunity to take ownership of a multi-dimensional, guest-forward operation that includes full-service dining, brewery tours, private events, a retail store, and more-all under one roof. As General Manager, you'll be the face and heartbeat of Harpoon Boston, responsible for driving performance, leading department heads, and creating a culture that energizes both the team and the guest experience. This is a hands‑on leadership role that demands vision, accountability, and a passion for craft beer and community. What You'll Do Oversee all daily operations across FOH, BOH, events, retail, and tours to ensure smooth execution and memorable guest experiences Lead and develop a team of managers, building strong leadership at every level and driving accountability across departments Own the P&L-delivering on revenue, labor, and cost targets while maintaining service excellence Lead from the floor during peak service, modeling hospitality standards and team culture Champion operational tools and systems (Toast, Restaurant365, Sling, etc.) for scheduling, inventory, and reporting Ensure the facility, service, and staff presentation meet the highest standards of safety, cleanliness, and brand alignment Collaborate with marketing and events to activate programming, drive traffic, and represent the brand in the community Maintain structured internal communications and lead weekly manager meetings to align the team and share goals Who You Are A proven hospitality leader with 3+ years of general management experience in a fast‑paced, food and beverage‑driven setting Experienced in full P&L ownership, labor scheduling, and cost control practices Known for developing people, solving problems, and leading with clarity and integrity Skilled at using systems like Toast, Restaurant365, and Sling Highly organized, emotionally intelligent, and energized by guest‑facing leadership Passionate about craft beer and building a culture that connects people to product and place Flexible to work nights, weekends, holidays, and key event days as required Why Join Harpoon This is more than a restaurant job. It's a leadership opportunity inside one of Boston's most beloved beer brands, supported by a growing collective that believes in hospitality with heart, creativity with purpose, and culture with staying power. You'll help set the tone for the entire guest experience-and help lead Harpoon Boston into its next great chapter. #J-18808-Ljbffr