Customer Service Representative

Job DescriptionJob DescriptionBenefits: Free gym membershipFree uniformsTraining & development401(k)Employee discounts Customer Service Representative Job Description & Performance Expectations JOB DESCRIPTION The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service. This is a part-time, hourly non-exempt position. RESPONSIBILITIES & EXPECTATIONS Member Experience & Sales Support • Greet and check in all members, guests, and prospective members • Inform prospective members about our membership options and current promotions • Answer phone calls in a polite and professional manner • Facilitate necessary updates to members' accounts Front Desk Operations & Compliance • Compliance with our uniform policy - crunch polo, black pants or shorts & crunch nametag • Operate the POS system and accept payments • Ensure all retail items are fully stocked • Assist in maintaining the neatness and cleanliness of the club • Other duties as assigned These duties and responsibilities may change at any time.