Night Auditor

Job Description

Job Description

We offer Daily pay! Access up to 50% of your earned wages after every shift.

The SpringHill Suites by Marriott Raleigh-Durham Airport/RTP is hiring for a part-time Night Auditor/Shuttle Driver . The person hired for this position will work Sundays and Mondays , 11pm-7am .

PRIMARY PURPOSE : To provide efficient and courteous service to each customer; accurately computing the daily income of the hotel by verifying that all customer accounts are correct and in balance by the following morning and functioning as the overnight Manager-on-Duty (MOD) in accordance with company policies and procedures.

Shuttle Driver Primary Purpose: To transport guests in a prompt, friendly and courteous manner using safe driving practices.

RESPONSIBILITIES

• Meets and exceeds customer and team member expectations by providing service and teamwork
• Verifies and balances daily charges for all departments to customer folios, master accounts and house accounts; makes corrections as necessary in accordance with company policy
• Runs computer through nightly processing sequence to reset for next day’s use in balancing of applicable functions
• If applicable to hotel, audits food and beverage income posting and charges
• Audits room revenue and other income
• Reviews all credit card vouchers for proper imprints, authorizations, and correct amounts
• Processes all city ledger work to accounting
• Adheres to hotel policies and procedures
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
• Performs night clerk duties as Guest Service Representative in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
• Maintains a favorable working relationship with all other employees to foster and promote a cooperative and harmonious working climate
• Performs such other ancillary and related duties as may be assigned by Supervisor or General Manager
• Must achieve required threshold scores according to brand and company inspections
• Greet customers in a welcoming and friendly manner
• Comprehend and abide by all traffic regulations while transporting customers to and from the airport or other designated site
• Remain calm and alert at all times while operating vehicle, especially in high traffic areas
• Lift luggage, packages and boxes from cars, vans, and carts, placing items on the ground, onto baggage carts, or conveyors

REQUIREMENTS

• High School diploma
• 1-2 years of experience working as a Hotel Night Auditor
• Excellent computer skills including knowledge of Microsoft Word and Excel
• Excellent math and reconciliation skills
• Experience using hotel reservation system such as FOSSE or OnQ is a plus
• Organization skills and attention to detail
• Customer Service oriented
• Must be flexible in work hours to accommodate last minute changes in scheduling
• Must have strong interpersonal skills to engage and interact with associates and guests
• Must have a valid driver’s license
• Must have an acceptable Driving Record, with at least three years driving experience on a full license
• Must be able to handle guest luggage in loading and unloading hotel vehicle

JOB SETTING AND PHYSICAL DEMANDS

Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment. The Night Auditor must be able to quickly maneuver to any location in the hotel. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements. Employees must also be able to operate a vehicle, and frequently lift 50+ pounds. Employees must be able to see clearly and possess excellent depth perception.

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.