Certified Medical Assistant - Work Well Clinic

Certified Clinical Medical Assistant - Work Well Clinic

Full Time

The Work Well Clinical Medical Assistant assists with the rendering of care to patients.

Education:

Minimum of one year experience in an office setting of Medical Assistant Certification.

License / Certification:

Certified Medical Office Assistant required.

Responsible to patients of the indicated ages:

Child (Five to Nine Years) Adult (19 to 69 Years) Adolescent (Ten to 18 Years) Geriatric (70 and Above)

Duties and Responsibilities

• Demonstrates competency in clinical skills and knowledge pertinent to the practice and training of a Medical Assistant.
• Prepares, cleans and maintains exam and treatment rooms.
• Conducts pre-visit planning by reviewing and updating patient medical records prior to appointment with recent test results and correspondence.
• Confers with physician regarding any incomplete patient tests/consults or other incomplete orders prior to patient visit.
• Prepares patients for examination and treatment by escorting them from the waiting area to the exam room, taking histories to include med reconciliation and vital signs as appropriate.
• Draws blood for necessary lab work per physician's orders.
• Implements the physician's orders promptly and appropriately with understanding of the purpose of each as it relates to the patient.
• Monitors the patient's condition and maintains appropriate documentation.
• Reports abnormalities or instability of the patient's condition in a timely manner to physician.
• Assists with procedures under the supervision of a physician/LIP.
• Gives injections and provides other patient care services under the supervision of a physician/LIP.
• Maintains security and safety of medications, needles and syringes.
• Prepares and maintains clinical supplies and equipment.
• Changes dressings and performs ordered treatments.
• Ensures readiness of chart for scheduled surgeries.
• Participates in verification (time out) prior to invasive procedures as designated by policy.
• Assesses patient for pain and documents appropriately when applicable.
• Initiates use of AED; 911 notification is performed.
• Creates, maintains and documents patient charts, records and other information as needed.
• Reports and records pertinent information as appropriate.
• Complies with "Do Not Use" abbreviations.
• Repeats and verifies all verbal/phone orders and test results.
• Provides the patient with an explanation of his/her condition and written information when possible.
• Interprets the physician's instructions to the patient.
• Extends courtesy and demonstrates cooperation while communicating with others.
• Utilizes effective communication skills with patients, families, co-workers, other medical professionals and anyone communicated with in a pleasant and positive manner.
• Accepts suggestions and criticisms and whenever necessary undertakes to change personal behavior or seek further guidance.
• Maintains strict confidentiality.
• Treats staff, physicians, visitors and patients with dignity and respect.
• Utilizes universal precautions in all aspects of work practice.
• Remains in compliance with hospital hand-hygiene policy.
• Reports staff deficits related to compliance with Infection Control practice (non-compliance with hand washing, etc.).
• Teaches patients, families and others regarding infection prevention and transmission.
• Cleans equipment appropriately between patient and/or staff use.
• Assists with scheduling tests and treatments and processes referrals to other providers.
• Coordinates care with social services as needed.
• Contributes to the development of policies and procedures as needed.
• Compiles and condenses technical and statistical data for reports and records.
• Makes phone calls to pharmacists for medication refills. Makes phone calls with other healthcare professionals as needed.
• Arranges consults and outside tests as needed.
• Calls patients about tests or procedure results and returns patient's calls with answers after consulting with physician.
• Schedules tests or procedures ordered by physician as needed.

Age Specific Competencies

Child (5 to 9 Years)

• Assesses and interprets data relative to patient's age.
• Involves parents in administration and planning of care.
• Evaluates and documents for signs/symptoms of abuse and neglect.
• Prepares and administers medications based on weight, age and sensitivity.
• Recognizes child's need to exercise some control.
• Provides for privacy.
• Assesses for non-verbal needs for support.
• Keeps explanations short, simple and logical, using correct terminology.

Adolescent (10 to 18 Years)

• Assesses and interprets data relative to patient's age.
• Evaluates and documents for signs/symptoms of abuse and neglect.
• Prepares and administers medication based on weight, age and sensitivity.
• Involves patient in decision making and planning for care and teaching.
• Provides for privacy.
• Uses proper medical terminology.
• Allows adolescent to maintain control and realizes there may be resistance.

Adult (19 to 69)

• Assesses and interprets data relative to patient's age.
• Evaluates and documents for signs/symptoms of abuse and neglect.
• Prepares and administers medication based on weight, age and sensitivity.
• Involves patient in planning of care and educational needs.
• Recognizes anxiety regarding potential changes in lifestyle resulting from injury/condition.
• Addresses patient appropriately.
• Explains procedures using correct terminology.
• Recognizes patient's level of psychosocial development and modifies interventions accordingly.
• Provides for patient's privacy.
• Respects patient's right to refuse treatment.

Geriatric (70 Years and Older)

• Evaluates and documents for signs/symptoms of abuse and neglect.
• Assesses and interprets data relative to patient's age.
• Prepares and administers medications based on weight, age and sensitivity.
• Recognizes anxiety regarding potential changes in lifestyle resulting from injury/condition.
• Addresses patient appropriately.
• Explains procedures using correct terminology.
• Provides for patient privacy.
• Respects patient's right to refuse treatment.
• Recognizes patient's level of psychosocial development and modifies interactions accordingly.

Knowledge, Skills, and Abilities

• Strong organizational and interpersonal skills
• Ability to determine appropriate course of action in more complex situation
• Ability to work independently, exercise creativity, and maintain a positive attitude
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
• Ability to maintain confidentiality of all medical, financial, and legal information
• Ability to complete work assignments accurately and in a timely manner
• Ability to communicate effectively, with excellent verbal and written communication skills

Non-Essential Functions

Perform other duties as assigned or requested.

Professional Requirements

• Adhere to dress code, appearance is neat and clean.
• Complete annual education requirements.
• Maintain patient confidentiality at all times.
• Report to work on time and as scheduled.
• Wear identification while on duty.
• Maintain regulatory requirements, including all state, federal and local regulations.
• Represent the organization