Field Service Technician - Redwood City, CA

Rivian TechnicianRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.Role SummaryThis position is designed for emerging to mid-level Technicians who are eager to grow their technical acumen while delivering an exceptional customer experience. As part of our junior talent pipeline, you will work closely under the mentorship of senior technicians and leadership to support EV repairs, inspections, and field service operations. The ideal candidate thrives in dynamic, fast-paced environments, possesses strong communication skills, and brings a passion for innovation and adventure. While based primarily at a local service center, this role may involve remote work, traveling for mobile service, or supporting plant operations as business needs evolve.ResponsibilitiesVehicle Service & Repair: Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections—whether at a service center, mobile route, or remote location.Technical Guidance & Learning: Learn to identify and explain the product line, EV framework, tools, and accessories while establishing peer relationships and working under the mentorship of senior technicians.Procedure & Safety Adherence: Utilize available technical resources and follow repair procedures efficiently without compromising quality or safety.Quality Assurance: Conduct road tests on vehicles post-repair to verify repair quality and ensure operational safety.Parts & Operations Management: Assist with day-to-day parts operations, including ordering, receiving, shipping, inventory tracking, and work order/expense reporting.Documentation: Maintain proper, detailed technical notes and documentation for all completed and in-process repairs for internal and external use.Customer Interaction: Perform duties with high professionalism when interacting with customers, families, third-party affiliates, and suppliers at service facilities or outreach events.Continuous Improvement: Identify process areas for improvement, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.Professional Growth: Actively engage in required training, stay current on evolving technical skills, and maintain high-quality work with minimal supervision as experience increases.