Sales Associate - Part-Time - Walnut Creek

Sales Associate Part-Time

Direct Supervisor: Studio Manager

Status: Hourly non-exempt

Location: 94596

Company Description:

West Coast Fitness is a leading franchisee of Orangetheory Fitness with 50+ studios in Los Angeles, San Francisco's Bay area, and Ohio. Our mission is to lead, support, and inspire the Orange Passion. We do this by focusing on our amazing and talented team and emphasizing the 3 Cs of Success - Clarity, Communication, and Collaboration. We strive to grow future leaders with an atmosphere of inclusivity, enthusiasm, and empathy. Established in Los Angeles, CA, in 2014, WCF prides itself on building teams that break records, innovate with intention, and continue to expand our reach many of our original teams are still with us today!

Orangetheory Fitness Led by highly skilled coaches, each Orangetheory workout incorporates endurance, strength, and power elements through a variety of equipment including treadmills, rowing machines, TRX Suspension Training, free weights, and more. As a heart-rate-based totally-body group workout, OTF combines science, coaching, and technology to guarantee maximum results from the inside out. The result is more energy, visible toning, and a supercharged metabolism for MORE caloric afterburn, MORE results, and MORE confidence, all to deliver you MORE LIFE.

Job Description:

If you consider yourself the life of the party, someone who can command a room, who's not afraid to spark up a conversation, and who loves a little healthy competition, then consider becoming a Sales Associate with us! Our SAs are our first responders, the face of each studio, and the ones that keep each of our members coming back with a smile. Though we have high expectations in this sales-heavy role, the focus will always be on member experience. This role is perfect for those with a passion for health and wellness, who love providing top-notch service, and who are goal-oriented. The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, as well as retail and concession sales. Through exemplary customer service, Sales Associates are also responsible for helping drive up membership retention, maximizing workout traffic, and maintaining a positive, safe, and fun studio environment.

Essential Duties & Responsibilities:

Cultivate genuine, experience-focused connections with members and guests, including but not limited to--answering questions, resolving concerns, and ongoing outreach with members and guests regarding membership status

Ensure a friendly, helpful, and inclusive experience for all members and guests

Deliver an exceptional and versatile sales and service experience to all members and guests

Demonstrate a commitment to ensuring a safe and clean studio environment for members and guests

Maintain accurate records using established OTF sales systems

Perform telephone inquiries, follow-up calls, and customer care calls

Host OTF studio tours with prospects and/or fitness program holders

Greet members and guests promptly, enthusiastically, and with a smile, to create a friendly, positive environment upon entry

Maintain an organized and clean work environment

Respond immediately to member requests, inquiries, and concerns

Execute proper onboarding of all OTF members through the completion of essential Client Intake and Membership Agreement forms

Attend and participate in all relevant OTF training programs, events, and meetings

Establish and maintain an effective referral program

Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities

Maintain an organized and clean lobby/front desk area

Process accurate credit card transactions

Perform follow-up and follow-through activities with all prospective clients

Work closely with the Fitness Team to ensure that processes are fulfilled

Qualifications:

High-level customer service skills

Previous sales experience with strong sales prowess (experience working in a sales quota-bearing structure highly preferred)

Excellent verbal and written communication skills

Ability to multi-task and excel in a fast-paced environment

Functional computer skills required Microsoft Office (Word, Excel), general site navigation, in-depth reporting, and data entry

Flexibility to work daytime, evening, holiday, and/or weekend hours as needed

Ability to work and function in an ORANGE TEAM environment (Orange is more than just a color, it's an attitude)

High school diploma

Health and fitness-minded people, highly preferred

Benefits:

Competitive hourly wage

Performance bonuses based on weekly, monthly, individual, and team sales goals

Medical, Dental, and Vision (based on full-time hours)

401k (based on full-time hours)

Access to all Orangetheory classes at any studio nationwide

Deep discounts on all OTF retail and technology (see now at shoporangetheory.com)

Opportunities for career growth

Covid-19 safety and health protocol for a safe work environment

Monthly team-building events and reward opportunities

Free AED/CPR certifications

Huge discount on NASM and AFAA certifications (inquire with management)

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands to signal, handle, or feel. The employee must occasionally lift and/or move up to 80 pounds.

AAP/EEO Statement: Our Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Orangetheory Fitness -- West Coast Fitness