Account Manager

Account Manager

At MJH Life Sciences our success is measured by your success! If you set your standards high and want to contribute to a winning team, we'll provide you with every opportunity to help grow our company and your career. Our associates come from all backgrounds, sharing one key quality: determination to succeed. We value being service focused, having a passion for winning, innovation, respect, integrity, and teamwork. Nothing means more to us than hiring people with these attributes. If you believe you're right for the job, this is the place to prove it!

The Account Manager assists the Account Director in the daily servicing of clients and supports other agency activities as needed, helping to ensure that events and projects meet internal and external goals. Assist in the planning, coordination and support - both remote and on-site - of client events, including conferences, advisory boards, dinner meetings and other events. Source, evaluate and help secure venues, vendors and event services, managing logistics from initial planning through on-site delivery and post-event wrap-up. Provide one-on-one support to client team members on system utilization and event management. Ensure that internal execution teams are well informed, knowledgeable and enabled for success, working closely with creative, logistics and technical teams to coordinate and help guide event direction. The Account Manager helps to represent the client and their needs in internal conversations, working well with all team members. Ultimately, the Account Manager is working toward independent management of assigned client events.

Job Responsibilities

• Become familiar with assigned clients and their products, services and event goals.
• Provide general support to the Account Service team.
• Manage weekly status calls and one-on-ones with clients.
• Lead client trainings with minimal oversight.
• Research, source and help procure venues, negotiating availability, pricing and contracts within budget.
• Coordinate event logistics including F&B, AV, and other needs.
• Manage vendor relationships and timelines across the full event lifecycle.
• Support on-site event execution and troubleshoot issues in real time.
• Review and proof event materials, agendas, signage and related assets.
• Track event budgets and reconcile costs post-event.

Travel Expectations

The Account Manager is expected to travel to support venue site visits, pre-event walkthroughs and live event execution. Approximately 10% travel, varying by event calendar and seasonal peaks. Includes occasional evenings, weekends and multi-day event coverage.

Desired Skills and Experience

• Passionate team-player.
• Detail oriented, quick learner.
• Delivering white-glove service to clients in all aspects of the role.
• Organized, self-reliant and capable of working under pressure.
• Desire to be a contributing member of the team.
• 2+ years of relevant work experience, preferably at least 1 year in an agency or event management environment.
• Experience with venue sourcing or event logistics preferred.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Attention to detail, action-oriented and able to effectively multi-task in a deadline-driven atmosphere.
• Project and event management skills.
• Resourceful and able to work autonomously when required.
• Willingness to travel and work on-site at events, including occasional evenings and weekends.
• Advanced verbal, written and client communication skills.
• Bachelor's degree.

Benefits Overview

We're proud to offer a comprehensive benefits package, including: Hybrid work schedule Health insurance through Cigna (medical & dental) Vision coverage through VSP Pharmacy benefits through OptumRx FSA, HSA, Dependent Care FSA, and Limited Purpose FSA options 401(k) and Roth 401(k) with company match Pet discount program with PetAssure Norton LifeLock identity theft protection Employee Assistance Program (EAP) through NYLGBS Fertility benefits through Progyny Commuter benefits Company-paid Short-Term and Long-Term Disability Voluntary Term Life & AD&D Insurance, plus Universal Life Insurance options Supplemental Aflac coverage: Accident, Critical Illness, and Hospital Indemnity Discounts and rewards through BenefitHub

MJH Life Sciences provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. All employees of MJH Life Sciences are employed "At Will."