Customer Care Representative/ Order Processing Representative

Job Description

Job Description

Customer Care Representative/ Order Processing Representative

Summary:

Our company is looking for a Customer Care Representative to receive inbound sales call, process order, and handle customer issues; in a professional manner as they arise. This position would also assist with light office work on occasion. This is a full-time position in time.

Job Duties:

· Receives and places inbound sales calls or online orders

· Answers customer questions or concerns in a professional and courteous manner

· Places orders on the computer and leaves notes relating to customer when needed

· Develops a positive line of communication with customers and leadership

· Handles problems regarding shipping, damaged goods, incorrect shipping addresses, and orders accordingly with department manager

· Answers basic customer questions related to products

· Transfers specific customer request calls to the appropriate person or department

· Applies company policies and procedures consistently by correctly identifying problems and determining correct solutions

· Perform a variety of office task like scanning and filing

· On occasion work with other departments when needed

· On occasion operate a multiline switch board

 

 

Minimum Qualifications:

· Ability to work independently and professionally

· Keyboarding and computer skills

· Ability to analyze problems

· Ability to work under stress

· Ability to perform the essential duties and responsibilities with efficiency and accuracy

· Ability to handle confidential information

· 10 key by touch

· Team player

· 1 year of customer service experience

Preferred Qualifications:

· Ability to read, write, and speak both Spanish and English

Compensation & Benefits:

· Wage $12-$16/hr DOE

· Medical Benefits

· Dental Benefits

· Paid Time Off

· Holiday Schedule

· 401k