Clinical Field Specialist

Respiratory Therapist Position in Newark/Hackensack, NJ Area

The Clinical Field Specialist at Inogen plays a vital role in ensuring that patients receive equipment tailored to their clinical needs through remote or in-person assessments. This position involves instructing patients on the proper use and maintenance of Inogen-supplied equipment, addressing basic service inquiries, delivering and setting up equipment, conducting remote or in-person service calls, and coordinating equipment returns. The role is primarily remote, with a focus on delivering exceptional patient care and maintaining high professional standards. The Clinical Field Specialist must be able to travel within a 90-mile radius of their assigned location to perform in-person duties.

Responsibilities

• Perform equipment setup for patients, remotely via telephone or through in-home visits.
• Execute service calls (remote or in-person) and document activities and outcomes promptly.
• Maintain an up-to-date calendar reflecting availability for patient appointments.
• Interact professionally with patients, family members/caregivers, medical staff, and Inogen colleagues.
• Serve as a clinical resource to support the completion of clinical appointments.
• Adhere to regular and punctual attendance.
• Comply with all company policies and procedures.
• Perform additional duties as assigned to support Inogen's mission.
• Travel within a 90-mile radius of the assigned location to conduct in-person patient visits and service calls.
• Delivery Locations include but are not limited to Patient's Home, Hospitals, and Rebab Facilities/Skilled Nursing Facilities.
• Flexibility to accommodate deliveries based upon the needs of the business (evenings, weekends, and holidays).
• Assist with overnight oximetry testing orders.
• Facilitate Credit Card Payment Authorization through Company Approved Process.

Knowledge, Skills, and Abilities

• Proficient in remotely and directly assessing and educating patients on the safe use of Inogen equipment.
• In-depth understanding of current clinical issues and treatments related to cardio-pulmonary disease processes, as applicable to Inogen's services.
• Familiarity with modern technologies used in cardio-pulmonary disease treatment relevant to Inogen's offerings.
• Ability to work independently and self-manage tasks effectively.
• Strong work ethic and commitment to high-quality patient care.
• Excellent verbal and written communication skills.
• Attention to detail to ensure accuracy and compliance.
• Intermediate proficiency in Microsoft Office suite.
• Ability to travel within a 90-mile radius of the assigned location as needed, with personal vehicle.

Qualifications

• Associate's degree in Healthcare, Nursing, Respiratory Therapy, or a related field (required); Bachelor's degree preferred.
• Licensed or Registered Respiratory Therapist or Registered Nurse (required).
• Minimum of 3 years' experience in clinical services or the home medical equipment industry (oxygen therapy or respiratory).
• A combination of training, education, and experience equivalent to the qualifications listed above may be considered.
• Proficiency in Microsoft Office (required).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Inogen assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $31.00 and $36.00 hourly. However, actual base salary if hired will be determined on an individualized basis and will be based on non-discriminatory factors, including as to individual skills, education, experience and market location. Inogen is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.