Customer Service Lead

Customer Service Lead

Trulite is GROWING! We are looking for a Customer Service Lead based at our New Berlin location.

Mid-level and future leader position that serves as the first point of contact for customer and team inquiries. Provides customer service support to the organization. This position ensures an excellent standard of Customer service and assists in managerial tasks in the absence of the Customer Service Manager.

A Leader, Team Focused, Go Getter, Positive, Approachable, and a Problem Solver!

What Brought You Here:

• $28 - $30 per hour
• Earn additional pay based on individual and team performance with our Monthly Production Incentive Compensation Program!
• Quarterly Safety Bonus Opportunity
• Benefits starting DAY ONE!
• Monday through Friday (8 AM 5PM)
• Located at: 5700 S. Moorland Rd. New Berlin, WI

Skills You Bring:

• 5-8 years of customer service or relevant experience, 3-5 years supervisory/management experience and High School Diploma or equivalent required.
• Related glass and aluminum work experience preferred.
• Minimum 5 years proven working experience in customer service.
• Must be able to multi-task, be organized, efficient, and accurate.
• Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
• Experienced user of Microsoft Office 365 suite.
• Ability to calculate discounts, fractions, percentages, area circumference, and volume. Ability to apply concepts of basic algebra and geometry.

What Will You Be Doing:

• Customer Service Functions
• Answer customer service calls within defined key performance indicators.
• Manage the process of receiving, preparing and verifying the accuracy of orders from customers utilizing the company's internal central workflow systems and customer purchase orders.
• Initiates required action for response to customer service requests for new orders and change requests, including the accuracy of order/customer information and communicates changes to the appropriate departments.
• Assists in proofreading entered orders and ensures that the correct information is being applied prior to final confirmation.
• Collaborates with all branch department leads to make sure that the requested order(s) meet the customer's expectations.
• Subject Matter Expert on all product types, codes and the systems (Axapta/Support Center Plus)
• Prepares price quotations on items contained in the price book creates quotations as required.
• Works with the sales, organization's other branch/regional locations to resolve problems, facilitate solutions and enhance the customer service offerings.
• Answers customers' technical questions regarding products and services.
• Support and participate in the organization's continuous improvement program and product training courses.
• Supervisory Responsibility
• This position has no direct supervisory responsibilities but may work in a matrix management environment and take direction from a Regional/Customer Service/Project Manager.
• Reinforce Trulite's mission and values, by fostering the company's expectations for customer service.

Why Trulite:

We offer the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if injured on the job.

Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HSA, if you choose to participate, is also vested immediately at 100%, improving your financial health.

We bear most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you how we value you as an employee and how we will help you achieve financial independence.

We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.