Lead Product Sales

Lead Product Sales

Location: Bartlett, NH, US Company: Attitash Mountain Resort Shift Type: Winter Seasonal 2026/2027

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary: The Lead for Product Sales and Service is part of the Product Sales & Services (PSS) Department, delivering an Experience of a Lifetime by providing exceptional guest service and possessing knowledge and leadership skills to work collaboratively with the team as well as leadership in the sale of tickets, passes, ski and snowboard lessons, activities, childcare, and more. Service is the foundation of everything we stand for at Vail Resorts, and our Product Sales team plays a critical role in bringing that commitment to life. As the face of Vail Resorts, these team members create seamless, memorable moments for our guestsserving as the gateway to every epic adventure across our resorts.

Job Specifications: Starting Wage: $21.50/hr - $26.88/hr Employment Type: Winter Seasonal 2026/2027 Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: Yes

Job Responsibilities: Model exceptional guest service by creating meaningful, personalized interactions and consistently bringing Vail Resorts' commitment to Epic Service to life Serve as the on-floor operational leader and trusted expert across all PSS lines of businessincluding tickets, passes, Ski & Ride School, activities, and greeter functionsensuring a seamless and elevated guest experience. Inspire and coach the team to consistently reflect the resort brand and culture across every stage of the guest journeyfrom purchase to wayfinding to departure. Lead daily operations with presence and accountability, including opening and closing procedures, real-time decision-making, break coordination, and service flow oversight. Act as a "leader of the moment," stepping in to support team members, remove obstacles, and ensure consistent execution of service standards during both peak and off-peak periods. Take ownership of complex guest needs, de-escalation, and service recovery situations, resolving concerns with confidence, empathy, and sound judgment or partnering with leadership as needed. Build strong relationships and communicate professionally across channelsincluding in person, phone, and emailwith guests, travel partners, property teams, and internal stakeholders. Support team success through training, hands-on coaching, knowledge sharing, and in-the-moment guidance that builds confidence and capability across the team. Reinforce a culture of recognition and accountability by providing timely, constructive feedback to leadership and celebrating strong individual and team performance. Maintain deep, current knowledge of resort products, policies, and operations, serving as a key resource for both guests and team members. Partner cross-functionally in a professional manner with all resort departments to proactively address operational needs and ensure alignment in delivering a seamless guest journey. Oversee the readiness and functionality of the sales environment, including facilities, equipment, and inventory, and coordinate with Facilities, IT, and other teams to quickly resolve issues. Promote a safe, organized, and welcoming environment by maintaining awareness of conditions and ensuring operational standards are consistently met. Demonstrate flexibility, ownership, and a team-first mindset while supporting evolving business needs and performing other duties as assigned. Support daily setup and teardown of PSS locations, including pulling reports, organizing signage and stanchions, and ensuring spaces are properly prepared and secured. Perform other duties as assigned.

Job Requirements: High School Diploma or GED Equivalent 2+ years' experience in customer service or ticket sales required Flexibility to work both inside and outside with exposure to the elements Adherence to safety standards and procedures as a core company value. Must be able to communicate fluently in English Ability to work a flexible schedule including nights, holidays, and weekends Ability to stand or sit for extended periods of time Basic computer proficiency including the use of Excel, Word, PowerPoint, Outlook, etc. Ability to lift up to 25lbs