Systems Assistant

Job Description

Job Description

Alta Mira Specialized Family Services is currently hiring for a full-time Systems Assistant.

Alta Mira Specialized Family Services is a non-profit organization that has been supporting individuals with developmental or intellectual delays or disabilities, and their families, since 1985.  We provide services to all age groups.  We support over 800 children annually through our Early Intervention Program and 1500 adults in our Family Support Services.  We employ over 70 employees and 250 independent contractors.  We are an excellent employer with a high level of schedule flexibility and very rich benefits.  We are one of New Mexico’s Top Workplaces in the category of work/life balance.   

BENEFITS

Paid Time Off – from 150 to 304 hours a year

Paid Sick Leave - 1 hour for every 30 hours worked

Paid Holidays – 5 holidays per year

Winter Break – agency is closed from December 24th through New Year’s Day (paid)

Educational Leave – 40 hours after 6 months of employment

Bereavement Leave – up to 24 hours

Medical – free

Dental - free

Vision – vision through VSP at $2.05

SIMPLE IRA – Matched $1 for $1 by the agency for the first 3% of the employee's annual pay

Group life, AD&D, and Long-Term Disability – agency pays for 25K

Individual life and Short-Term Disability – available, paid by the employee

Mileage reimbursement - $0.725 per mile, if required to drive during work hours for work purposes

Discount Program

EXPERIENCE

1. Must have at least five years of experience with user support, software, and hardware.
2. Must have at least five years of experience supporting networks in the Microsoft Windows environment. Must understand different network protocols. Experience with ISA network cards, DNS, email, and Internet connectivity work.
3. Five years of experience supporting Microsoft Windows Operating systems and Microsoft

Office Products. 

1. Experience with general office equipment such as 10-key, telephone, copier, fax machines, etc.
2. Current New Mexico driver’s license or ability to arrange transportation to meet

agency needs as assigned.  Ability to drive and maintain a clean driving record.

1. Current automobile liability insurance and registration
2. The position does require occasional driving.

RESPONSIBILITIES

Performs essential job functions with or without reasonable accommodation at an acceptable level.

1. Assist in maintaining all aspects of information technology and services. The Systems Director develops long-term technology plans and troubleshoots problematic IT issues.
2. Maintain and recommend revisions to computer policies and procedures and adhere to established Alta Mira’s Computer Software and Use Guidelines. This includes compliance with HIPAA.
3. Assist in maintaining the computer network, including network servers and network switching infrastructure; repair and upgrade hardware; and support technical aspects of Microsoft Windows Operating Systems and Microsoft Office Products.
4. Assist with the conversion, implementation, and development of vertical market software. Facilitate the implementation of customized applications developed or selected by Alta Mira, software components, and other third-party applications. This would include applications such as iTherapyDocs, BambooHR, or any other software package currently authorized for use at Alta Mira.  Keep all software up to date by applying and installing timely revisions, updates, and patches.
5. Troubleshoot hardware, software, and network problems.
6. Resolve problems and follow through on the resolution. Provide technical assistance and direction as to the outcomes of any solutions. Provide user recommendations, including residual follow-up.
7. Stay up to date on all Alta Mira policies.
8. Provide computer services to all Alta Mira departments. Offer guidance to Alta Mira’s staff and enforce policies and procedures.
9. Inform the Systems Director of transactions not in accordance with policies and procedures.
10. Provide timely and accurate information and courteous and professional services. Streamline, simplify, and improve efficiency and coordination. Make suggestions for improving policies and procedures within areas of expertise.
11. HIPAA Compliance: Has full access to Protected Health Information (PHI) to carry out job responsibilities. Complies with HIPAA regulations and Alta Mira’s policy on confidentiality.
12. Performs other duties as required or assigned.

At Alta Mira Specialized Family Services, we value the diversity of our workforce and actively seek opportunities to incorporate Diversity, Equity, and Inclusion (DEI) within our agency.  We believe a diverse workforce enriches our environment and helps us better meet the needs of our employees, customers, and providers.  We remain committed to attracting and retaining a diverse workforce and retaining high-performing employees who work collaboratively to carry out the agency's purpose.

Alta Mira Specialized Family Services is an Equal Opportunity/Affirmative Action employer.  Women, minorities, people with disabilities, and veterans are encouraged to apply.