Landside Attendant I

Overview Begin a challenging career with the Norfolk Airport Authority, a political subdivision of the Commonwealth of Virginia. Our mission is to connect our community with the world by safely, reliably, and efficiently operating Norfolk International Airport. Job Title: LANDSIDE ATTENDANT I Shift Schedule: Evening Shift: 2:00PM to 10:30PM (30-minute lunch and two 15-minute breaks); will also be required to fill in on all shifts as needed. Full-time, 40-hour work week with rotating days off. Starting Rate: $19.9006 PER HOUR / $41,393.2141 ANNUAL Closing Date: This job announcement will be open until filled. Requisition ID: 1205 Location: Norfolk, VA, US Job Details Overview: This position provides exceptional customer service to airport customers through multiple potential points of interaction. Patrol the parking facilities and curbsides for potential issues and report any findings to the Shift Supervisor or other appropriate personnel. Essential Job Functions Provide excellent customer service and assist patrons promptly and courteously. Monitor, staff and perform regular patrols in all parking facilities (surface lots, garages) and all curbsides including departures, arrivals and ground transportation operations areas as assigned and directed; report issues to the Shift Supervisor or other personnel as directed. Provide patrons with accurate information regarding parking rates, availability, ground transportation operations, airport information, and directions across multiple communication avenues. Assist patrons with locating their vehicles in a prompt and courteous manner. Assist patrons with ground transportation needs and options in a prompt and courteous manner. Assist patrons requiring a jump start in a prompt and courteous manner. Responsible for the timely and accurate completion of the nightly licenseplate inventory. Responsible for performing space counts in a timely and efficient manner as directed. Responsible for various tasks on the curbsides including staffing the taxi/tandem and ensuring that all ground transportation operations are running efficiently at all times. Responsible for ensuring that vehicles on the curbsides are not left unattended and are stopped only when actively loading/unloading. Performs various tasks in the Parking Operations Center as assigned, including assisting patrons via intercoms, telephone and in the lanes as needed. Ensures that all parking transactions in assigned exit facilities are processed in a timely and accurate manner in accordance with Authority and departmental policies and procedures. Maintains an accurate record of all revenue collected and responsibly handles cash. Adheres to all Authority and departmental policies, procedures, and guidelines. Ensures that all workspaces, parking facilities, curbsides, booths and departmental vehicles are kept clean and organized. Performs all other duties as assigned and directed. Knowledge, Skills, and Abilities Ability to communicate effectively with patrons; maintain a positive attitude and provide outstanding assistance. Ability to perform arithmetic operations and make change with money. Ability to read and comprehend simple instructions and memos; ability to write simple correspondence; ability to present in one-on-one and small group situations to customers and colleagues. Ability to apply common sense to carry out detailed but standard written or oral instructions; ability to work under pressure. Knowledge of correct procedures in all landside operations. Ability to clock in/out on time on a regular basis. Education/Training High school graduate or equivalent Experience Minimum of three years of direct customer service experience (required). Experience working in an airport environment preferred. Special Requirements Possess a valid driver’s license and must meet NAA driving record requirements. Ability to obtain and maintain eligibility to hold a Security Identification Display Area (SIDA) badge as may be required by assigned job duties and responsibilities. Equipment Operation Computerized parking fee computer; laptop and hand-held unit for collection of daily license plate inventory; iPad for looking up vehicle license plates and other tasks; multi-line telephone system; 2-way intercom system in parking entrances and exits; motor vehicle with automatic transmission; electric vehicle; DVR for CCTV footage research/playback; 2-way radio; booth alarm, drop safe, personal computer, portable vehicle jump starter. Physical & Mental Demands Persons with disabilities may be able to perform the essential duties with reasonable accommodation. This job entails walking, sitting and/or standing for long periods; extensive walking; entering/exiting booths; lifting, bending, stooping; driving vehicles including electric vehicles; operating equipment as required. Working Conditions / Hazards This position is required to work outside in all weather conditions daily. Be aware of vehicular traffic, gate arms, and other equipment; license plate inventory and operations continue regardless of weather. Driving Record Requirements All drivers must be at least 21 years of age, licensed for at least 3 years, and meet state requirements for the vehicles operated. Active license status; if licensed for less than 3 years, provide previous driving record to Human Resources. Unacceptable DMV driving record includes several violations; see list in original posting. Equal Employment Opportunity It is the policy of the Norfolk Airport Authority (NAA) to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, sex, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. NAA will provide reasonable accommodations for qualified individuals with disabilities. Disclaimer The above information is designed to indicate the general nature and level of work performed by employees within this classification and is not intended to contain or be interpreted as a comprehensive inventory of all duties. All NAA employees are at-will under Virginia law and NAA policies. Contact the Human Resources Department at View phone number on click.appcast.io for assistance. #J-18808-Ljbffr