Shuttle Driver - DoubleTree by Hilton Billings, MT

Job Description

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Shuttle Driver / Bell person for the DoubleTree by Hilton in Billings, Montana .

Job Purpose:

The Shuttle Driver provides exceptional guest service by safely transporting guests, assisting with luggage, and offering porter services throughout the hotel. This role is critical to creating a positive first and last impression by delivering warm, professional, and efficient service while ensuring guest comfort, safety, and satisfaction.

This position combines transportation services with bell/porter duties and supports overall hotel operations.

• Safely transport guests to and from the airport and other designated locations.
• Follow all traffic laws and company safety procedures.
• Remain calm and professional in high-traffic or emergency situations.
• Assist guests with luggage during shuttle service.
• Clearly communicate hotel services and amenities during transport.
• Use a handheld device if required for scheduling or logging trips.
• Maintain cleanliness of the shuttle vehicle (inside and outside).
• Ensure vehicle is fueled and taken for routine service as needed.
• Clean and maintain lobby, entrances, and courtyard areas.
• Assist valet and other departments when needed.
• Support hotel operations during busy periods.
• Follow hotel conduct, grooming, and uniform standards at all times.
• Maintain professional appearance with uniform and name tag.
• Perform other duties as assigned by management.
• Greet guests warmly upon arrival and departure.
• Assist guests with unloading and loading luggage to and from vehicles.
• Transport guest luggage to and from rooms using carts or by hand.
• Deliver guest items promptly (laundry, newspapers, irons, extra linens, etc.) and maintain a written log of deliveries.
• Explain hotel features, amenities, fire exits, TV, A/C, ice locations, and services.
• Provide directions and recommendations for local attractions and establishments.
• Deliver newspapers to occupied rooms nightly.
• Maintain a friendly, professional, and service-oriented demeanor at all times.
• Respond promptly to guest inquiries in person and by phone.

Qualifications and Requirements:

• High School Diploma or equivalent preferred.
• Valid driver’s license required(per state and company requirements).
• Must meet company insurance and driving eligibility requirements.
• Prior experience in hospitality, shuttle driving, bell service, or valet is preferred.

This job requires the ability to perform the following:

• Strong customer service and communication skills.
• Ability to handle guests with patience, tact, and professionalism.
• Ability to lift, carry, push, and pull luggage up to 50 lbs.
• Ability to communicate effectively in English (verbal and written).
• Ability to remain calm under pressure and in busy environments.
• Basic comfort using handheld devices.

Physical Requirements

• The employee must be able to perform the following with or without reasonable accommodation:
• Sitting: Frequent
• Walking: Occasional
• Climbing Stairs: Occasional
• Bending/Stooping: Frequent
• Grasping: Constant
• Pushing/Pulling: Frequent
• Lifting/Carrying: Frequent (up to 50lbs)
• Talking, Hearing, Seeing: Constant

Equipment Used

• Shuttle van and other hotel vehicles
• Luggage carts
• Handheld devices

Amazing Benefits At A Glance:

• Pay rate: $15.50 hourly
• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• 401(k) with company match
• Employee discount
• Flexible schedule
• Referral program