Client Services Specialist

Position Summary

The Client Services Specialist assists AllThrive 365’s community service programs to attain contractual program objectives and goals by providing direct assistance and case management services to vulnerable populations using resources from various funding sources. Encourages and promotes self-sufficiency through assessment of client needs, listening to concerns, and connecting clients to community resources and other educational opportunities designed to assist them with services such as budgeting and finances, employment services and other necessary support systems that will increase a person’s ability change, be self-sufficient and/or improve their quality of life. Serves as a liaison between AllThrive 365 community service programs and external community organizations.

This position does not have direct reports.

Requirements

Education & Experience, Knowledge/Understanding

• Bachelor’s degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
• Previous case management experience
• Know all AllThrive 365 programs provided in Service Area
• Knowledge of resources available in the community
• Possess valid AZ DL and acceptable MVR
• Bilingual (English/Spanish)
• Clear fingerprint background screening through the Department of Public Safety and comprehensive background clearance

Skills

• Strong verbal, written, reading, and listening communication skills to include communicating clearly, effectively, tactfully, and patiently to a diverse population.
• Strong interpersonal skills and demeanor with the ability to build rapport and garner trust with others.
• Proficient in the use of a PC; in a Windows environment; in the use of the Internet; and in the use of MS Office Applications such as Outlook, Teams, Word and Excel.

Abilities

• Ability to have and maintain reliable transportation and current vehicle insurance
• Ability to maintain member confidentiality, privacy and dignity at all times
• Ability to work both independently and collaboratively as part of a team
• Ability to build effective relationships and nurture partnerships with a variety of stakeholders inside and outside of the organization
• Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying, and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; identifying the options and solutions for addressing the problems analyzed.
• Willingness and ability to embody AllThrive 365’s core values:
  1. COMPASSION
  2. GROWTH
  3. RESILIENCE
  4. OPENNESS

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

• Position works in a climate-controlled office environment
• Able to lift and/or move 25 pounds
• Requires speaking, bending, stooping, lifting, standing and sitting for long periods of time in office environment
• Driving a vehicle during daytime hours for travel between sites and client homes