VOLUNTEER SERVICES SPECIALIST

Job Description

Job Description

Description:

Volunteer Services Specialist

Monday-Friday 8am-5pm (may vary based on company events)

Only applications received through our website at will be considered.

Position Goal

Assist the VP of Marketing and Business Development in ensuring completion of duties and assignments in a timely manner as outlined in the Policy & Procedures Manual.

Education and Experience

Required:

• High school diploma or general equivalency diploma (GED)
• One year related experience and/or training

Preferred:

• Associates Degree

Certificates, Licenses, Registrations, Vaccines

Required:

• Influenza vaccine during influenza season (Nov. – March)
• Valid drivers’ license with satisfactory Motor Vehicle Record (MVR)
• Auto insurance per company policy
• Reliable personal transportation

Preferred:

• CPR Certification

Special Qualifications:

• Must be proficient in Microsoft Office (Word, Excel, and PowerPoint).
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
• Ability to respond to questions from clients, volunteers, and the general public.
• Ability to write simple correspondence.
• Ability to speak professionally to patients, physicians and others in the organization via telephone and personal communication.
• Must be skilled at prioritizing tasks.
• Ability to multi-task and deal with frequent interruptions.
• May deal with emotionally distraught families. Interactions with terminally ill patients.
• Requirement to maintain professional appearance and communication at all times.

Position Requirements (not all-inclusive)

• Create flyers and volunteer newsletter.
• Maintain all volunteer files to include CMS required documents.
• Ensure mandatory paperwork is current.
• Assist VP of Business Development with all Columbus Hospice fundraisers.
• Help organize and coordinate special events to include employee morale events.
• Coordinating volunteers visiting nursing homes and work with their activity directors. 
• Volunteer retention to include sending birthday/anniversary cards, assisting with volunteer events (retreat/in-services/new volunteer training).
• Coordinate all volunteer assignments to include follow up communication with patients and families.
• Assisting with volunteer evaluations.
• Proficient in all department duties and responsibilities. Provide back up when needed in volunteer department.
• Evening and weekend hours may be required.
• Contact patient family member within 3 working days.
• Keep documentation of all volunteer recruiting and retainment efforts.
• Maintain contact with volunteers by publishing newsletter and phone calls as needed.
• Attend IDG meetings and document volunteer involvement in the EMR system
• Oversee use of food bank access and records. Retain records for 3 years and submit required reports.
• Take all reasonable precautions to maintain privacy and non-disclosure of any confidential information about patients, other staff members, and the general operations of Columbus Hospice.
• Represent the company in a positive and professional manner at all times with others, e.g., co-workers, management, vendors, and customers. 
• Supervises and directs volunteers with assignments to ensure satisfactory completion of duties
• Complete all job responsibilities in a thorough and complete manner, utilizing good judgment in all aspects of the job.
• When unsure of a directed task or any part of job responsibilities, proactively seek the assistance of immediate supervisor.
• Participate in staff development (15 hours of CEUs) annually.
• Assist with special projects, as requested.
• All other job duties as may be assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and taste or smell. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include depth perception.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside-weather conditions. The noise level in the work environment is usually moderate.