Bilingual Dental Office Receptionist/Insurance Coordinator

Job Description

Job Description

About Us

We are a fast-growing, patient-centered pediatric dental practice committed to providing exceptional care in a fun, welcoming environment for children and their families. We are seeking a friendly, organized, and dependable Bilingual Dental Receptionist to join our team. As the first point of contact for our patients, you will play an important role in creating a positive experience while ensuring the front office operates efficiently.

If you enjoy working with children, thrive in a fast-paced environment, and are passionate about providing outstanding customer service, we'd love to hear from you!

Schedule

• Tuesday – Thursday: 7:50 AM – 5:15 PM
• Friday: 7:50 AM – 4:00 PM
• After 4 months: Optional administrative day on Monday: 7:50 AM – 2:00 PM
• One Saturday per quarter, as needed (primarily to make up for weather-related closures)

Responsibilities

• Welcome patients and families with a warm, friendly, and professional attitude.
• Answer incoming phone calls and assist patients with questions.
• Schedule, confirm, reschedule, and manage patient appointments to help maintain a productive schedule.
• Assist patients with registration forms and ensure all patient information is complete and accurate.
• Prepare patient charts and daily schedules for the clinical team.
• Update and maintain accurate electronic patient records.
• Verify Medicaid and PPO insurance eligibility.
• Complete PPO insurance benefit breakdowns and communicate estimated patient financial responsibility.
• Contact patients when insurance information cannot be verified or additional information is needed.
• Schedule follow-up appointments and provide appointment reminders.
• Collect co-pays, payments, and balances while following office financial policies.
• Coordinate referrals to dental specialists when necessary.
• Perform general front office duties, including answering phones, filing, scanning, photocopying, and faxing.
• Maintain a clean, organized reception and waiting area.
• Support a positive, welcoming atmosphere for every patient and family.

Qualifications

Required

• Fluent in English and Spanish
• High school diploma or GED
• Knowledge of basic dental terminology
• Strong customer service and communication skills
• Excellent telephone etiquette and computer skills
• Strong organizational skills with the ability to multitask
• Reliable, flexible, and detail-oriented
• Ability to work efficiently in a fast-paced environment

Preferred

• One year of dental office or dental front desk experience
• Experience with Open Dental practice management software
• Knowledge of dental insurance verification, Medicaid eligibility, and PPO benefit breakdowns
• Certification in office administration, medical administration, or a related field

Benefits

• Paid Time Off (PTO)
• Supportive, team-oriented work environment
• Opportunity for professional growth within a growing pediatric dental practice

Join Our Team

We're looking for someone who is dependable, compassionate, and enjoys helping children and families feel comfortable from the moment they walk through our doors. If you're bilingual in English and Spanish, have a positive attitude, and are eager to grow with a supportive pediatric dental team, we encourage you to apply!

\nCompany Description

At Oasis Kids Dental, we're more than a dental office - we're a team dedicated to creating positive experiences for children and their families while fostering a workplace where our team can thrive. Our culture is built on compassion, kindness, integrity, teamwork, growth, and excellence. We support one another, celebrate successes, and believe that a positive, fun environment leads to exceptional patient care.

When you join our team, you'll enjoy:
4-day work week for better work-life balance
Competitive paid time off (PTO)
Paid holidays
401(k) retirement plan
A supportive, collaborative team that values your contributions
Opportunities for professional growth and continued learning
A fun, family-friendly workplace where positivity is part of every day
The opportunity to make a meaningful difference in the lives of children and their families

If you're passionate about providing exceptional care, enjoy working with children, and want to be part of a team that values respect, compassion, and excellence, we'd love to meet you!

Company Description

At Oasis Kids Dental, we're more than a dental office - we're a team dedicated to creating positive experiences for children and their families while fostering a workplace where our team can thrive. Our culture is built on compassion, kindness, integrity, teamwork, growth, and excellence. We support one another, celebrate successes, and believe that a positive, fun environment leads to exceptional patient care.\r\n\r\nWhen you join our team, you'll enjoy:\r\n4-day work week for better work-life balance\r\nCompetitive paid time off (PTO)\r\nPaid holidays\r\n401(k) retirement plan\r\nA supportive, collaborative team that values your contributions\r\nOpportunities for professional growth and continued learning\r\nA fun, family-friendly workplace where positivity is part of every day\r\nThe opportunity to make a meaningful difference in the lives of children and their families\r\n\r\nIf you're passionate about providing exceptional care, enjoy working with children, and want to be part of a team that values respect, compassion, and excellence, we'd love to meet you!