PLAYER SERVICES CASHIER

Overview

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience.

• Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.
• Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.
• Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Have knowledge of casino Players Club program to enroll new guests in the program.
• Maintain a working knowledge of the Players Club, cashier's cage, as well as larger casino facility including promotions and special events to effectively communicate with guests.
• Count into cash drawer (as needed) or open cash dispenser window and all corresponding programs.
• Complete cash transactions including, but not limited to, TITOs, chip redemptions, cash advances, check cashing, digital wallet deposits/withdrawals, PA lottery tickets, slot jackpots, casino credit, Coinstar receipts, even cash exchanges, and sportsbook payouts.
• Responsible for maintaining drawer inventory throughout and balancing at the end of shift.
• Responsible for understanding all aspects of FINCEN and AML compliance, tracking appropriate transactions, understanding Title 31 processes and remaining compliant at all times.
• Provides smooth and efficient service.
• Resolves minor guest service conflicts.
• Assist guests with any questions and evaluate guest information to determine if qualification criteria have been met with various casino promotions.
• Explain marketing programs and promotions to new and existing members.
• Complete forms and reports to include, but not limited to, customer point dispute, name/address change, merge/delete accounts, daily arrival reports, cash drawer balance sheets, variance forms, miscellaneous disbursements, miscellaneous receipt of funds, win/loss statements and call logs as requested.
• Keep areas in a neat and orderly appearance and work in a professional manner and capacity.
• Ensures that all key control procedures are executed according to established guidelines.
• Assists with kiosks as needed in relation to emptying or filling the units.
• Provide comprehensive events, promotion, and motor coach information to guests.
• Effectively communicate with supervisors regarding customer complaints.
• Have knowledge of handbook rules, internal MEMOs, policies, and procedures.
• Maintains strict confidentiality in all company matters.
• Other assignments and duties as assigned.

Requirements

• Maintain an outgoing and enthusiastic personality.
• Demonstrate proficiency in operation of personal computer equipment.
• Ability to learn and understand computer programs.
• Ability to read, analyze, and interpret computer screens and player tracking.
• Ability to effectively present information clearly and describe casino programs and promotions to customers.
• Proficiency in basic mathematical skills (add, subtract, multiply, and divide).
• Highly organized and detail-oriented.
• 10-key (calculator) skills a plus.
• General cashiering background or prior money handling experience required.
• Proficiency in cash handling skills.
• High school graduate or general education degree.
• Must be at least 18 years of age.