Patient Access Advocate - PRESNow Paseo

Patient Access Advocate - PRESNow Paseo

Location: 6400 Paseo Del Norte NE Albuquerque, NM 87113

Compensation Pay Range: Minimum Offer $15.58 Maximum Offer $21.19

Type of Opportunity: Full time

Job Exempt: No

Job is based: PRESNow 24/7 Urgent and Emergency Care - Paseo

Work Shift: Days (United States of America)

Summary:

The Patient Access Advocate is responsible for completing patient registration for self-pay, government, and commercial insurance accounts at the time of service for both scheduled and unscheduled visits. This role ensures accurate and efficient registration to support accurate billing and an exceptional patient experience. Paseo has day, night, and swing shifts available.

Responsibilities:

• Deliver an exceptional, welcoming patient experience using strong communication skills and effective service-recovery techniques.
• Complete accurate patient registration, including demographics, insurance verification, and thorough documentation.
• Educate patients on insurance benefits, financial responsibilities, and available financial assistance programs.
• Collect patient financial obligations at the time of service and ensure accounts are financially cleared.
• Maintain compliance with payer guidelines, Medicare (CMS) requirements, and organizational policies.
• Support data accuracy, productivity goals, and quality improvement efforts.
• Demonstrate professionalism, empathy, and a commitment to high-quality customer service in every interaction.

Qualifications:

Minimum Qualifications

• High school diploma or GED.
• 6 months experience in a healthcare setting or 1 year of customer service experience.

Preferred Qualifications

• CHAA, CHAM, or similar industry certification.
• Basic understanding of insurance, medical terminology, and billing codes (DRG, ICD-10, CPT, HCPCS).
• Familiarity with healthcare registration processes.
• Strong keyboarding and data-entry skills.
• Working knowledge of Microsoft Office products.
• Ability to pass the Patient Access Academy within 6 months of hire (85% or higher).
• Ability to pass the EPIC proficiency test with a score of 85% at the end of training.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness

Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.