Patient Access Representative

**Our promise to you:** Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Day (United States of America) **Address:** 9949 S Oswego St **City:** Parker **State:** Colorado **Postal Code:** 80134 **Job Description:** Consistently performs the registration process through timely, accurate, and courteous completion of patient clinical and financial data. Works daily reports as assigned and trains in other Patient Access areas. Conducts charge audits using Health Information Management staff and Nurse Auditors to resolve issues. Demonstrates the importance of quality and integrity in capturing patient information while maintaining patient confidentiality. Utilizes technology to verify and document insurance eligibility of patients accurately, efficiently, and timely according to established standards. Obtains signatures, verifies the accuracy of information, and scans documents into electronic patient records as applicable. Other duties as assigned. Collects patient portions from patients prior to or at the time of service, following applicable guidelines. Addresses billing issues between the Central Business Office and hospital staff. Monitors hotline referrals and inquiries from patients, the Central Business Office, and physicians daily. Initiates referrals to financial counselors if the patient cannot pay the amount due. Maintains an accuracy rate within departmental guidelines. Provides excellent customer service to patients, visitors, and other staff members. **Knowledge, Skills, and Abilities:** + Organizational [Required] + Verbal Interpersonal [Required] + Customer Relations [Required] + Grammar/Spelling [Required] + Read/Comprehend written instructions [Required] + Follow verbal instructions [Required] + Keyboarding (manual) [Required] + Computer (visual) [Required] + Knowledge of medical terminology [Required] + Ability to multitask [Preferred] + Prioritization skills [Preferred] **Education:** + High School Grad or Equiv [Required] **Field of Study:** + Technical/Vocational School **Work Experience:** + Experience with Microsoft Office, Outlook, Excel, Word, Power Point, Windows XP, Windows 7, utilization of website search engines [Preferred] + Office experience in a healthcare environment [Required] **Additional Information:** + N/A **Licenses and Certifications:** + Basic Life Support - CPR Cert (BLS) [Preferred] + First Aid CPR AED (CPR AED) [Preferred] **Physical Requirements:** _(Please click the link below to view work requirements)_ Physical Requirements - **Pay Range:** $19.58 - $31.32 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Patient Financial Services **Organization:** AdventHealth ER and Urgent Care Meridian **Schedule:** Full time **Shift:** Day **Req ID:** 153260054