Help Desk Analyst

National G&A 16 Farber Road Princeton, NJ 8540, USA Community Options, Inc. is a national non‑profit agency providing services to individuals with disabilities in 12 states. We are now hiring a Full‑Time Help Desk Analyst in Hillsborough, NJ . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000 / annually Responsibilities Provide prompt, courteous support company wide, in person or via phone or email Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment Understand and Follow documented service operations, policies, and procedures Provide prompt, courteous, and complete resolution of customer requests Diagnose and troubleshoot hardware and software issues primarily in a Windows environment Receive and document all inbound tickets, emails, phone calls, and in‑person request for IT services Travel to local offices to troubleshoot and resolve issues Document, track and monitor technical problems and solutionsPrepare activity reports Inform management of recurring problems Redirect problems to correct resource Identify and redirect situations requiring urgent attention Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation Additional tasks and responsibilities may be assigned Minimum one year of professional IT experience Valid Driver's License Experience supporting Android and iPhone, Mobile Device Management a plus MAC OS experience also a plus Working knowledge of printer management Experience working with LAN administration Logical troubleshooting skills Excellent time management and interpersonal skills and a high‑level attention to detail Understanding of best security practices and continual updating of knowledge base Why Community Options? Competitive Insurance Benefits (Medical, Dental, Vision) Paid Holidays—Including a Birthday Holiday Generous PTO Employee Incentive & Discount Programs 403b Retirement Plan Incredible career growth opportunities Send Resumes to: View email address on click.appcast.io Community Options is an Equal Opportunity Employer M/F/D/V Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr