Services Engagement Manager

Ironclad seeks a Services Engagement Manager (SEM) to serve as the key link between customers, Sales, and Professional Services teams, ensuring that every customer implementation is scoped accurately, aligned with their goals, and positioned for long‑term success. Responsibilities Lead Discovery & Scoping: Partner with Sales and Solutions teams during the pre‑sales process to scope and define professional services engagements that meet customer needs. Develop & Negotiate SOWs: Craft Statements of Work (SOWs), collaborate with customers on scope, and ensure services contracts align with expectations and resources. Act as a Trusted Advisor: Guide customers through their pre‑implementation journey, helping them understand the value of services and setting them up for success. Manage Escalations: Step in when scopes shift or expectations misalign, helping to resolve issues and realign all stakeholders. Improve Enablement & Sales Content: Partner with internal teams to refine services messaging and build materials that help Sales position offerings effectively. Support Revenue Forecasting: Collaborate with Professional Services leadership to forecast quarterly and annual services revenue. Key Skills 3‑5 years of experience in a Services Engagement Manager, Delivery Manager, or similar role at a SaaS or tech company. Strong experience with SOW development, contract negotiation, and services sales support. Excellent program management skills — ability to track complex projects, communicate clearly, and elevate risks. Strong collaborator who thrives in cross‑functional environments (Sales, Legal, Product, Partners). Technical acumen — experience with SaaS platforms, configuration workflows, and understanding of technical implementation cycles. Salary Range $140,000 - $150,000 Benefits 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependants with buy‑up plan options available. Market‑leading leave policies, including gender‑neutral parental leave and compassionate leave. Family‑forming support through Maven for you and your partner. Paid time off - take the time you need, when you need it. Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use. Mental health support through Modern Health, including therapy, coaching, and digital tools. Pre‑tax commuter benefits (US Employees). 401(k) plan with Fidelity with employer match (US Employees). Regular team events to connect, recharge, and have fun. Opportunity to help build the company you want to work at. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr