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IT Operations Specialist

Temporary

Kforce has a client in Foster City, CA that is seeking an IT Operations Specialist. Role Overview: We're looking for a hands-on IT Operations Specialist to support our Technical Operations (TechOps) function within a real-time Fusion Center environment. The ideal candidate combines strong analytical and documentation skills with practical experience in systems, networking, and operations workflows. This role is fully on-site in a secure facility and plays a key part in capturing and improving the technical backbone of live operations. Core Focus Areas:

  • Shadowing and documenting live operational workflows, dependencies, and system interactions
  • Mapping technical processes and identifying bottlenecks or inefficiencies
  • Coordinating with cross-functional teams (Ops, DevOps, Infrastructure, Engineering) to streamline workflows
  • Drafting clear process documentation and improvement recommendations
  • Communicating findings to both technical and non-technical stakeholders
  • To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
  • Relevant education and/or training will be considered a plus
  • Strong technical documentation and analytical capability
  • Excellent communication and interpersonal skills
Prior hands-on experience in at least two of the following:
  • Windows workstation support
  • Real-time operations or command-center environments
  • TCP/IP networking or systems administration
  • Web application or infrastructure troubleshooting
Preferred Background:
  • 7+ years of relevant technical experience
  • Experience in NOC/SOC/Operations Center or equivalent 24x7 support environment
  • Familiarity with monitoring tools, cloud diagnostics, or automation platforms
  • Comfortable collaborating with DevOps/Infrastructure teams
Environment & Requirements:
  • On-site role in Scottsdale, AZ (secure facility; background check required)
  • Fast-paced, mission-critical operations center supporting real-time systems
Vacancy posted 5 days ago
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