IT Field Communications Specialist II / III / Senior

APS Promise : Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together. Summary IT Field Communications Specialist plays a vital role in keeping our enterprise and field-based systems connected, resilient, and operational. This role ensures that critical communications assets are properly installed, maintained, and improved so energy services remain reliable—even during disruptions. By supporting disaster recovery efforts and addressing design challenges directly in the field, this position helps APS continue delivering dependable power to communities across Arizona. What Your Day Would Be Like Install, maintain, and support enterprise and field-based communications equipment to ensure reliable service delivery Identify design gaps in the field and modify or redesign solutions to improve performance and reliability Maintain and troubleshoot technical assets, restoring services quickly when issues arise Support disaster recovery efforts by redesigning traffic routing to restore communications and minimize downtime Coordinate and direct third-party vendors or partners when escalated support is needed Who We’re Looking For Experience installing and maintaining enterprise or field-based communications systems Ability to identify design deficiencies and develop practical redesigns in real-world environments Hands-on troubleshooting skills with a focus on restoring service and reliability Experience coordinating with third-party or vendor support teams during escalations A self-directed, dependable professional who works well independently and in collaboration with others Minimum Requirements IT Field Communications Specialist II Equivalent to a high school diploma PLUS two (2) years related experience troubleshooting and repairing metering and control systems Proven experience working on all types of supervisory equipment used by APS Experience in designing, installing, configuring, and implementing public safety microwave radio systems and implementing large scale complex IP networks Knowledge of the functionality of control schematics Demonstrated experience in substation design concepts/practices relating to substation control A thorough understanding of protection, metering, and control concepts Familiarity with electronic circuit fundamentals Demonstrated personal computer skills including working knowledge of both hardware fundamentals and software applications. Ability to travel statewide, work outdoors, and work overtime IT Field Communications Specialist III Equivalent to a high school diploma PLUS five (5) years related experience troubleshooting and repairing metering and control systems Proven experience working on all types of supervisory equipment used by APS Experience in designing, installing, configuring, and implementing public safety microwave radio systems and implementing large scale complex IP networks Knowledge of the functionality of control schematics Demonstrated experience in substation design concepts/practices relating to substation control A thorough understanding of protection, metering, and control concepts Familiarity with electronic circuit fundamentals Demonstrated personal computer skills including working knowledge of both hardware fundamentals and software applications. Ability to travel statewide, work outdoors, and work overtime IT Field Communications Specialist Senior Equivalent to a high school diploma PLUS seven (7) years related experience troubleshooting and repairing metering and control systems Proven experience working on all types of supervisory equipment used by APS Experience in designing, installing, configuring, and implementing public safety microwave radio systems and implementing large scale complex IP networks Knowledge of the functionality of control schematics Demonstrated experience in substation design concepts/practices relating to substation control A thorough understanding of protection, metering, and control concepts Familiarity with electronic circuit fundamentals Demonstrated personal computer skills including working knowledge of both hardware fundamentals and software applications. Ability to travel statewide, work outdoors, and work overtime Major Accountabilities Install, assemble, design repairs, adjust, test, and maintain telecommunications equipment such as wired and wireless systems, microwave, IP Networks, RF Communications systems, Voice & Data communications, VoIP, Cameras, Wi-Fi, fiber optics, WAN/FAN/LAN technologies, all of which make up the Next Generation Network Troubleshoot and design repairs on a wide variety of computer-aided telecommunications devices such as portable/mobile radio repeaters, radio dispatch consoles, electronic and electromechanical equipment, SCADA systems, fiber, DWDM, telemetry and GPS systems, wired and wireless network equipment Regularly use diagnostic software for localizing equipment and system problems, specialized testing equipment such as communications analyzers, digital oscilloscopes, radio service monitors, digital multimeters, cable verifiers, spectrum analyzers, frequency counters and RF power meters Perform remote/centralized management of systems through management software Install, repair and maintain Carrier Class Digital Microwave (MW) and RF Data Link equipment Coordinate and provide direct oversight to vendor and third-party support and other activities within their area of responsibility (AOR) Train and mentor junior level staff; be the SME of all equipment that resides within their AOR Work 24/7 in support of Enterprise Network systems and Public Safety Communication Systems, including nights, weekends and holidays Display mastery of AC/DC power/ampere knowledge and understand safety aspects of working in high voltage environments Work alone and with team members as well as customer departments to design highly reliable and timely solutions; work on ladders, lift platforms, install microwave radios, network switches, routers, and use power and hand tools Export Compliance / EEO Statement This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, defined as a U.S. Citizen, a U.S. Lawful Permanent Resident, a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will confirm their U.S. person or non-U.S. person status. The information will only be used to ensure compliance with U.S. Export Control Laws and in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. Pinnacle West Capital Corporation and its subsidiaries and affiliates maintain a continuing policy of nondiscrimination in employment. We provide equal opportunity in all phases of employment and comply with applicable federal, state, and local laws and regulations. This policy includes recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating, and training for all positions without regard to protected classifications. For more information on equal employment regulations, see the 'EEO is the Law' poster. Federal law requires verification of identity and employment eligibility for all persons hired in the United States. See the E-Verify poster. Refer to employee rights and responsibilities under the Family and Medical Leave Act (FMLA). In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a workplace free of alcohol and controlled substances. Employees are subject to job-related drug and alcohol testing. CIP Requirement This position requires Critical Infrastructure Protection (CIP) access consistent with NERC standards. The applicant considered for this role will obtain and maintain CIP access for the duration of employment. A full seven (7) year criminal history background check will be conducted. Additional background checks will occur every seven years to maintain access. Onsite Requires work to be performed in the field and/or at an APS facility, which may include a power plant, job site, or the community. Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees) Role types are subject to change based on business needs #J-18808-Ljbffr Arizona Public Service Company