Senior Inland Marine Technical Claims Specialist

Company Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims‑handling needs of businesses. The Argo entities are wholly‑owned subsidiaries of Clearbrook Group Holdings Inc. Job Description Summary: We are looking for a highly capable Senior Inland Marine Technical Claims Specialist to join our team and work from any of the following Argo offices: Albany, Chicago, Houston, Los Angeles, Omaha, Richmond (VA). We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. This role adjudicates our most complex inland marine claims for our customers, such as Builder’s Risk, Contractor’s Equipment and Motor Truck Cargo. This is a 100% in‑office position Candidates must be able to work on‑site at a designated company office during standard business hours. Essential Responsibilities Working with limited oversight under broad management direction, adjudicate highly complex claims, at the highest authority limits on assignments reflecting the highest degree of technical complexity, potentially with major impact on departmental results. Conducting detailed information gathering, analysis and investigation to find solutions to issues that are numerous and undefined. Support monitoring the quality of work performed by TPAs adjusting claims for US programs. Reporting to senior management and underwriters on claims trends and developments. Investigating claims promptly and thoroughly. Analyzing claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage. Investigating claims promptly and thoroughly, including interviewing all involved parties. Managing claims in litigation. Managing diary timely and complete tasks to ensure that cases move to the best financial outcome and timely resolution. Properly setting claim reserves, taking into account how different policy wordings impact the claims reserving process. Identifying, assigning, and coordinating the assignment and coordination of expertise resources to assist in case resolution. Preparing reports for file documentation. Applying creative solutions which result in the best financial outcome. Negotiates highly complex settlement packages, sets reserves and authorizes payment within scope of authority, settling claims in the most cost effective manner and ensuring timely issuance of disbursements. Processing mail and prioritizing workload. Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.). Having an appreciation and passion for strong claim management. Qualifications / Experience Required A deep knowledge of adjudicating commercial Inland Marine claims typically achieved through a minimum of: Seven years’ experience adjudicating inland marine policy claims, particularly motor truck cargo claims, with exposure of $100,000 or more. Bachelor’s degree from an accredited university required. Two or more insurance designations or four additional years of related experience adjudicating commercial inland marine claims beyond the minimum experience required above may be substituted in lieu of a degree. New York General Adjusting License or reciprocal Florida or Texas and California license is required or must be obtained within three months of starting role. Experience supporting specialty programs and partnering with TPAs, MGAs, or other outside vendors preferred. Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable). Ability to regularly exercise discretion and independent judgment with respect to matters of significance. This role primarily faces problems and issues that are numerous and undefined. Conducting detailed information gathering, analysis and investigation to find solutions where information is difficult to obtain. A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by: Finding a way to achieve success through adversity. Being solution (not problem) focused. Thinking with a global mindset first. Must have excellent communication skills and the ability to build lasting relationships. Exhibit natural curiosity in order to consistently explore and consider all options and is not governed by conventional thinking. Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast‑paced environment that is evolving constantly. Excellent evaluation and strategic skills required. Strong claim negotiation skills a must. Knows how claims reserving techniques are used and how to assess whether a claim reserve is accurate. Client focus – the ability to effectively determine specific client needs and to provide value added solutions. Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines. Demonstrates innovative thinking and regularly shares ideas to help the team whenever possible. Ability to articulate the financial value of your work at multiple responsibility levels inside our clients’ business which may include CEO. Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis. Intellectual curiosity. Consistently considers all options and is not governed by conventional thinking. Proficient in MS Office Suite and other business‑related software. Polished and professional written and verbal communication skills in order to present information accurately and effectively. The ability to read and write English fluently is required. Must demonstrate a desire for continued professional development through continuing education and self‑development opportunities. Base Salary and Benefits The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package. Richmond $137,500 - $165,000 Chicago Pay Range: $151,000 - $181,250 Los Angeles Pay Range: $165,000 - $198,000 About Working In Claims At Argo Group Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful. Adjusters are empowered with broad authority and encouraged to develop creative, individualized solutions for each case. We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses. Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas. We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply. Please Note Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at View phone number on click.appcast.io. Notice To Recruitment Agencies Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions. Equal Opportunity Statement We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. The collection of your personal information is subject to our HR Privacy Notice. Benefits And Compensation We offer a competitive compensation package, performance‑based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities. #J-18808-Ljbffr Argo Group