Escrow Manager (PGP Title)

Ensuring smooth and secure real estate closings for all involved in the transaction. PGP Title is where real estate closings meet precision, care, and teamwork. For over 20 years, our full-service title and settlement professionals have partnered with PulteGroup’s homebuilding and mortgage teams to deliver seamless, on-time closings. Headquartered near Dallas, TX, we’re proud of our inclusive culture, guided by values like doing the right thing and working as a unified team. If you’re looking for a career with purpose, growth, and the chance to make a difference, you’ll find it here. This position is 100% in-office Monday - Friday in Schaumburg, Illinois, a suburb of Chicago.

JOB SUMMARY:

Responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing and maintaining branch budgets and managing and developing branch staff.

PRIMARY RESPONSIBILITIES

Ensure daily branch operations are conducted in accordance with operations standards. Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing and post-closing. Ensure quality customer service. Monitor and respond to Pulte Group’s customer service management system (CQE). Serve as point of contact for customer questions and concerns as needed. Prepare and adhere to departmental budgets with focus on expense reduction and maximizing revenue. Market the value of PGP to Pulte Group and Pulte Mortgage, customers, realtors and other lenders. Perform as a team member in allocating and coordinating the workflow. Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures. Keep abreast of area competitors’ products, services and costs. Maintain and foster branch participation in division/community events and promote Pulte values and culture. Act as liaison between all parties to the transaction within the Title & Settlement Process. Handle all aspects of the settlement transactions and facilitate closings. Follow Escrow Accounting Business Practice Guidelines while complying with States Good Funds Statutes. Review escrow quality assurance reports and resolve outstanding issues to ensure compliance with required business policy. Perform other duties as assigned.

REQUIRED EDUCATION

Minimum High School Diploma or equivalent. Licensing requirements as required by State/Federal Agencies. Notary Public license requirements as required by State.

REQUIRED EXPERIENCE

Related Functional Experience: Minimum of 3-5 years Escrow Operations Experience. Supervisory Minimum of 2 years at a supervisory level or above. Specialize in RESPA with understanding of company’s underwriting guidelines. Understanding of title and settlement rules and regulations. Effective communication, presentation, and organization skills. Capacity to work in a multi-location team environment. Ability to prioritize conflicting demands & meet department needs with available resources. Efficient in Microsoft Windows, Outlook, Excel, One Note and Softpro is a plus. Loyal: Shows firm and constant support to a cause. Team Player: Works well as a member of a group. Functional Expert: Considered a thought leader on a subject. Self-Starter: Inspired to perform without outside help. Goal Completion: Inspired to perform well by the completion of objectives. Resolve complex problems and execute complex transactions as needed. SALARY RANGE: $125,000 to $135,000 annually depending upon experience. This position is also eligible for an annual bonus based on the successful completion of defined performance objectives. Benefits: In addition to up to 9 paid company holidays per year, employees are eligible for up to 8 days of sick pay. Moreover, eligible employees with less than 10 years of service can accrue up to 15 PTO days per year (and up to 20 PTO days per year upon 10 or more years of service). Employees are eligible to participate in the Company’s 401(k) Plan. Employees (and their eligible dependents) are eligible for medical, dental, and vision insurance coverage. Employees are covered by company-paid disability, basic life insurance and parental leave. Voluntary insurance coverage options, including critical illness, accident, and hospital indemnity, are also available. In addition, the Company offers an Employee Assistance Program and tuition reimbursement (as applicable). Employees may also be eligible for state required benefits such as paid family and medical leave insurance and/or paid sick time as applicable. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job. All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations and company policies. Employees must act responsibly in their efforts to provide financial services to Pulte customers and to provide support to Pulte’s core purposes. All offers of employment are contingent upon clear results of a comprehensive pre-hire background check including credit, criminal, education and employment. This Organization Participates in e-Verify California Privacy Policy #J-18808-Ljbffr Dormont Manufacturing Co