Customer Support Specialist

Job Description

Job Description

We are seeking a Customer Support Specialist to join the company, a premier supplier, in California City, CA, US While working in this clean and not climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the Best & Brightest Companies to Work For. Immediate interviews are available, apply today!

Fully Remote -preferred candidates in Northern California, and preferably folks in Pacific time zone, if not still need to support pacific hours

Shift :-

Monday-Friday

Core Hours 9:00AM-6:00PM PST

Job Responsibilities:

We are looking for a customer-focused Business Development Representative to support customers through utility program enrollment and the incentive claims process.
In this role, you will help identify program eligibility, guide customers through required steps, maintain accurate records, and move qualified customers through the incentive claims pipeline before handing them off to Home Energy Consultants (HECs).
Preference is for candidates based in Northern California. This role is ideal for someone who enjoys customer outreach, process coordination, and helping customers navigate complex programs with clarity and confidence, while also supporting opportunities to represent at in-person dealer and brand events.

What You’ll Do

• Contact customers to introduce Energy program support and explain available utility incentive opportunities.

• Assess customer eligibility and guide customers through enrollment steps, required forms, and documentation needed to advance through the claims and incentive pipeline.

• Move customers through the incentive process in a timely and accurate manner, qualifying eligible opportunities and transitioning them to Home Energy Consultants for deeper consultation and conversion.

• Maintain accurate notes, status updates, and next steps in CRM and related internal systems while coordinating with internal sales, operations, and program support teams to resolve customer questions and process blockers.

• Deliver a high-quality customer experience by communicating clearly, professionally, and with urgency.

• Stay current on utility program requirements, incentive structures, and process updates.

• Support opportunities to represent Energy at in-person dealer and brand events as needed.

Required Qualifications

• Strong verbal and written communication skills.

• Ability to build rapport quickly and communicate clearly with customers over phone, email, and text.

• Strong organizational skills and attention to detail in a process-driven environment.

• Ability to manage a high volume of customer follow-up activities while maintaining accuracy.

• Comfort working with structured workflows, eligibility criteria, and status tracking tools.

Required Qualifications

• Strong verbal and written communication skills.

• Ability to build rapport quickly and communicate clearly with customers over phone, email, and text.

• Strong organizational skills and attention to detail in a process-driven environment.

• Ability to manage a high volume of customer follow-up activities while maintaining accuracy.

• Comfort working with structured workflows, eligibility criteria, and status tracking tools.

• Self-motivated with a positive attitude and strong ownership mindset.

• Basic computer proficiency and ability to learn CRM and workflow systems quickly.

Preferred Qualifications

• Experience in customer support, inside sales, appointment setting, program enrollment, claims processing, or call-center operations.

• Familiarity with utility programs, rebates, incentives, residential energy products, or home electrification.

• Experience documenting customer interactions and pipeline stages in CRM systems.

• Experience working across handoff points between sales and operations teams.

Why Join Us:-

• Opportunity to support customers in adopting innovative home energy solutions.

• Exposure to a fast-growing business at the intersection of energy, technology, and customer experience.

• Clear opportunity to build expertise in utility programs, customer conversion, and clean energy operations.

• Collaborative team environment with training and cross-functional partnership.

• Standard business hours schedule with a consistent day-to-day work structure.

• Customer-facing role focused on energy utility programs, EV charging solutions, and installation. Experience in construction, electrical systems, utilities, or related industries is highly beneficial.

• Phone-based position, with approximately 50% to 70% of the workday

• Success is measured by customer conversion, specifically guiding customers from the sales phase through installation and securing approval of installation bids.

• Key performance metric: Successfully moving customers through the process and converting opportunities into signed installation projects.

• New hire expected to be ramped up and contribute within their first week.

Education/Experience:

• High school diploma or GED preferred.

• 2-4 years customer service related experience required.

• Looking for candidates with experience in customer success, sales support, administrative support, or other customer-facing roles.

• Strong customer interaction experience is preferred, including building relationships, resolving inquiries, and providing ongoing support throughout the customer journey.

• Would like to see a background in customer success, sales, account support, or administrative roles that involve regular engagement with customers and stakeholders.

With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit

Company Description

With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit