IT Analyst (IT Support, Citrix, VPN, LAN-WAN)

IT Analyst (IT Support, Citrix, VPN, LAN-WAN) Citrix, IT Analyst, IT Support, LAN-WAN, Mobile Technologies, Professional Services, VPN Location: New York Job Function: IT Analyst Date Of Job Posting: 11-08-2025 IT Analyst (IT Support, Windows, ServiceNow, Citrix, VPN, LAN-WAN, Mobile Technologies) in New York City 6+ years of Experience LOCATION : New York City SALARY : Excellent Compensation with benefits + Bonus DURATION : Full-Time – ONSITE SKILLS: IT Analyst, IT Support, ServiceNow, Citrix, VPN, LAN-WAN, Mobile Technologies, Professional Services

DESCRIPTION

Seeking a Senior IT Analyst to provide high‑level technical support and deliver seamless technology solutions across their various locations. This role is hands‑on and customer‑facing, ideal for a proactive, detail‑oriented professional passionate about supporting a dynamic environment and ensuring reliable technology performance firm wide.

KEY RESPONSIBILITIES

Provide Expert Technical Support : Serve as a first point of contact for IT support requests, delivering timely and high‑quality solutions for software, hardware, and networking issues. Facilitate Meeting Technology : Support video conferences, client meetings, and presentations, ensuring flawless setup and execution across platforms and offices. System Maintenance & Deployment : Install, configure, and maintain firm‑standard software and hardware; ensure all office computers, printers, and devices are fully operational. Collaborate Firm wide : Partner with IT and administrative teams on meeting logistics, event technology, and firm wide initiatives. Manage Assets & Tickets : Maintain accurate asset tracking and utilize ServiceNow to document, upscale, and resolve all IT service requests efficiently. Security & Compliance : Enforce firm data security standards, assist in managing network maintenance, and promote best practices for mobile and remote access tools (Citrix, VPN, iOS). Project Support : Participate in IT rollouts, upgrades, and training to drive technology adoption and continuous improvement. Customer Service Excellence : Act as a trusted IT partner to attorneys and staff, ensuring clear communication, reliable follow‑up, and outstanding end‑user experience.

QUALIFICATIONS

6+ years of IT support experience in software, hardware, and networking technologies; law firm or professional services experience. Advanced proficiency in Microsoft Windows, Office Suite, Teams, ServiceNow, Citrix, and VPN tools. Strong working knowledge of LAN/WAN systems, iManage, mobile technologies (iOS/iPadOS), and document management systems. Demonstrated expertise in customer service, troubleshooting, and project execution. Associates or Bachelor's degree preferred; equivalent experience considered. Call DBA Web Technologies Today View phone number on click.appcast.io #J-18808-Ljbffr DBA Web Technologies