Patient Service Representative 1- MMF Float Pool

Department: MMF Float Pool

Shift:

Employee Type:

Per Diem Type (if applicable):

Minimum Pay Range:

Job Description:

POSITION SUMMARY

The Patient Service Representative 1 offers administrative support to both patients and clinicians under

the guidance of the Practice Director. Serving as the first point of contact for patients, families, and

external parties, this role requires excellent communication and customer service skills. Responsibilities

include patient registration, scheduling, addressing billing inquiries, and managing phone calls. This

position also provides daily clerical support to the clinic and may assist in orienting new staff or support

other departments when necessary

POSITION QUALIFICATIONS

Education/Licensure/Certification:

· High School Diploma or GED

Knowledge:

· Basic medical terminology, insurance billing, and computer familiarity is preferred.

· Customer service experience preferred.

Skills:

· Detail oriented.

· Effective interpersonal, communication, and organizational skills.

· Basic office equipment familiarity.

· Ability to work in a fast-paced environment with frequent interruptions.

· Maintaining a positive disposition at all times is required.

· Comfortable with regularly verifying and processing insurance eligibility and obtaining

authorization requests, including verifying personal credentials with external partners to obtain

this information (e.g., ID.me for identity verification for VA insurance coordination)