Technical Support Engineer

Responsibilities Provide product technical support for end-customers using Fluke test and measurement tools and software. Provide high-quality, timely responses to customer inquiries by email, phone, and support case ticketing system. Advocate for customers by collaborating with several teams including Engineering, Sales, Marketing, Service Center, and Operations. Assist Sales personnel and Fluke internal groups by answering product support questions. Develop and edit Knowledge Base content for enabling customer self-help. Requirements A.A. degree in engineering or technology field or 2 years of equivalent experience. 1-2 years of technical experience in a technical field troubleshooting and resolving technical issues related to hardware and software. Demonstrated success in providing high-quality support to customers, including resolving escalated issues. Strong interpersonal skills for managing customer interactions and ensuring satisfaction. Proficient with support ticketing systems (e.g., Microsoft Dynamics, Salesforce). Proficient in the use of MS Office products Strong written and verbal communication skills for documentation, escalation reports, and customer interactions. Ability to simplify complex technical concepts for non-technical audiences. #J-18808-Ljbffr