Customer Service Representative

Overview

Facilitate the communication of information between Vessel Operations Management, the Captain/Pilot of the vessel, the Maintenance department representatives, Schedulers, other Sales Department representatives, Customer Dock representatives and third-party providers for services such as shore tankering and spot horsepower. Record events and prepare scheduled reports.

Responsibilities

• Answer incoming phone calls.
• Attend daily meetings as required.
• Review traffic for status, accuracy, and report any potential problems to the appropriate department.
• Confirm trip requirements are met.
• Coordinate and hire shore tankering services, as directed by the Captain/Pilot or Scheduler, through approved outside vendors (as required).
• Schedule barges as directed.
• Document all pertinent trip information and complete reports and written turnover plans for shift relief.
• Coordinate trip requirements including but not limited to
• Communicate delays to Sales and customers.
• Monitor heating orders.
• Ensure appropriate traffic is correctly entered into Oasis.
• Assess all criteria to determine shore tankermen service.
• All other duties as assigned.

Qualifications

• Follow procedures and verbal/written instructions.
• Organized, detail-oriented and accurate.
• Self-motivated and multi-task oriented.
• Strong written and verbal communication skills.
• Ability to operate standard office equipment such as a personal computer.
• Identify and review upcoming requirements (orders).

Education: High school diploma or formal training required; college degree preferred.

Experience: 1 year of logistics or maritime experience preferred.

Working Conditions: 12-hour shifts 7on/7off (0300 - 1500 or 1500 - 0300)