Front of House Lead- Loverboy

Job Description

Job Description

Summary/Objective

The Front of House Lead is a hands-on floor leader responsible for creating a warm, organized, and memorable guest experience at Loverboy. This person leads the front of house team during service, maintains strong communication with the kitchen and bar, solves problems in real time, and protects the standards, culture, and financial controls of the restaurant. The ideal candidate is calm under pressure, visible on the floor, comfortable coaching employees, and willing to step into any front of house position when needed.

Essential Functions

Guest Experience and Floor Leadership

• Lead each shift from the floor and maintain an active presence in the dining room, entrance, patio, bar, and service areas.
• Set the tone for welcoming, attentive, and knowledgeable hospitality that reflects Loverboy.
• Monitor service timing, table maintenance, dining room readiness, cleanliness, and the overall guest experience.
• Respond promptly to guest concerns, resolve issues with sound judgment, and document important incidents and follow-up needs.
• Manage seating flow, reservations, the waitlist, phone calls, to-go pickup, large parties, and special guest needs in coordination with the host team.
• Support high-volume periods by seating guests, running food, clearing and resetting tables, processing payments, or assisting wherever service requires it.

Team Leadership and Training

• Supervise, coach, and hold accountable servers, bartenders, hosts, bussers, food runners, and other assigned front of house employees.
• Conduct pre-shift meetings that communicate reservations, menu updates, sold-out items, service priorities, events, safety concerns, and sales opportunities.
• Train team members on hospitality standards, menu and beverage knowledge, responsible alcohol service, point-of-sale procedures, sanitation, and opening and closing duties.
• Provide clear feedback during and after shifts, recognize strong performance, and address conduct or performance concerns consistently and professionally.
• Support onboarding, cross-training, shift evaluations, and ongoing development of the front of house team.
• Promote respectful communication, teamwork, reliability, and a solutions-focused workplace culture.

Operations and Shift Controls

• Complete manager opening and closing procedures and verify that all assigned side work and checklists are finished accurately.
• Manage daily shift readiness, including sections, server rotation, reservations, staffing adjustments, breaks, uniforms, supplies, menus, and service stations.