Ace Hardware Stihl Technician/Team Member

Job Description

Job Description

Stihl Technician/Team Member (Part Time) Location and Travel Requirements:

This position is primarily based out of Riverside County, California. No travel will be expected.

This position requires availability to work Monday through Saturday between 6:45 AM-7:30 PM and Sundays between 7:45 AM-6:00 PM including Holidays. Approximately 20-25 hours per week.

This position reports to the Store Manager and in their absence reports to the Assistant Store Manager or the Manager-on-Duty. There are no direct reports to this position.

The primary responsibility of this role is to uphold the Company’s Core Values while on the clock. The result of this should lead to exceptional customer service to every customer, every time. Specifically, this includes ensuring a positive shopping experience, assisting with the management of inventory, observing security protocols, and maintaining a clean and organized store environment. This role will also be required to demonstrate proficiency in diagnosing and repairing a variety of outdoor power equipment, as well as being a source of information for customers and fellow team members regarding the purchase and upkeep of such equipment. This position requires continual technical training and growth.

• Provide excellent customer service by greeting and assisting customers, answering their inquiries, and offering product knowledge and recommendations. This will require becoming familiar with the store’s inventory as well as store policies and return procedures.
• Assist with inventory control, including receiving shipments, restocking merchandise, conducting regular downstocking / frontfacing of inventory throughout the store, checking stock levels periodically throughout the day, and assisting with inventory counts. This includes all Stihl products on the floor and in the back stock room.
• Assist with merchandising and maintaining product displays to maximize sales opportunities and enhance the overall store appearance. Ensure all Stihl signage is current in the department and throughout the rest of the store.
• Diagnose problems and determine what repairs are needed on Stihl Power Equipment with the ability to disassemble, repair, and reassemble the components and machines. Repairs and maintenance of Stihl equipment will need to be on a tight schedule with consistent communication between the technician and the customer (including warranty claims).
• Prepare all forms including intake forms, work order forms with details of work performed with pricing, product/parts orders, inventories, etc. and enter them into the appropriate store systems.
• Operating the cash register, processing transactions accurately, and handling cash, credit, or electronic payments.
• Maintaining a clean and organized store environment, including sweeping, dusting, and ensuring aisles are clear of debris. This includes the repair area in the back room.
• Follow safety protocols, including the proper use of equipment and ensuring customers are also adhering to safety guidelines.
• Collaborate with store management and team members to achieve sales goals, improve operational efficiency, and foster a positive work environment.
• Addressing customer concerns or complaints professionally and escalating issues to Team Leads, if necessary.
• Helping customers load heavy or bulky items into their vehicles, if needed.
• Suggest complementary products or accessories to customers to enhance their purchase.
• Assist with instore promotions, sales events, or workshops.
Qualifications:
• High school diploma or equivalent, preferred.
• Previous retail or customer service experience is preferred, particularly in a hardware or home improvement store environment.
• Stihl Silver Tech, or higher certification preferred. Experience working with small engines (two stroke and four stroke) and diagnostic equipment.
• Able to communicate professionally with customers and peers.
• Ability to stand, walk, reach, and bend for an extended period as well as move and handle up to 50lbs.
• Punctuality and reliability.
Salary Range:

The salary range for the Team Member (Part Time) position is $16.50 to $19.00 per hour, commensurate with experience and qualifications.

• The provided wage range is an estimation and may vary depending on factors such as the candidate's qualifications, experience, and the specific requirements of each store location.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.