Funeral Home Manager

Funeral Home ManagerThe Funeral Home Manager leads the daily business and service operations of the funeral home. This role is accountable for staff leadership, family service, regulatory compliance, financial performance, facility standards, and community relationships while ensuring compassionate, professional service.Essential Functions and CompetenciesBusiness and Financial ManagementDevelop and execute location plans, budgets, revenue goals, and expense controls in partnership with market leadership.Review financial and operating results, identify trends, and take action to improve performance, efficiency, and service.Manage purchasing, invoices, staffing costs, overtime, and other controllable expenses within established guidelines.Operations and ComplianceDirect daily funeral home operations, staffing, schedules, workflow, and resources to ensure timely, consistent service.Maintain compliance with applicable laws, regulations, licensing requirements, and Company policies and procedures.Ensure required records, authorizations, documentation, and operational controls are complete and accurate.Oversee facility, grounds, equipment, and vendor needs to maintain a safe, professional, and welcoming environment.Resolve escalated family or customer concerns promptly, professionally, and with appropriate sensitivity.Family Service and Funeral OperationsSupport or conduct arrangements and funeral services as business needs and licensing requirements permit.Ensure families receive clear information about available services, merchandise, benefits, and service options.Coordinate funeral, memorial, burial, and cremation activities to meet family wishes and operational standards.Leadership and People DevelopmentLead, coach, schedule, and develop location staff; communicate expectations and hold the team accountable for service and performance standards.Participate in recruiting, selection, onboarding, performance management, and employee development.Build a collaborative, respectful team culture focused on accountability, compassion, and continuous improvement.Community and Business DevelopmentRepresent the funeral home professionally in the community and develop relationships that support the location and families served.Identify opportunities to improve services, strengthen community presence, and support sustainable business growth.Required Education and ExperienceHigh school diploma or equivalent required; funeral service or mortuary science education preferred.Five (5) years of funeral service industry experience with increasing responsibility.Prior experience leading employees and managing day-to-day operations required.Experience with budgeting, financial performance, expense control, and business operations preferred.Funeral Director license required.Knowledge, Skills and AbilitiesStrong leadership, business judgment, financial acumen, organization, and problem-solving skills.Compassionate and professional communication with families, employees, vendors, and community partners.Ability to manage competing priorities, make sound decisions, and maintain accuracy in a time-sensitive environment.Proficiency with Microsoft Office and the ability to learn Company systems, including HMIS, ADP, and Passare.Ability to work evenings, weekends, and on-call schedules as business needs require.Work EnvironmentWork is performed primarily in a professional funeral home and office environment, with occasional outdoor duties and travel as business needs require.Physical DemandsThe position may require standing, walking, and working indoors or outdoors during services and other operational activities. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions.Other DutiesThis job description is not intended to contain a comprehensive listing of all duties or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.I have reviewed this job description and I understand all my job duties and responsibilities. I can perform the essential functions as outlined.AAP/EEO Statement Equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veterans and/or any other status or condition protected by law, except where a bona fide occupational qualification exists.4093 - Texas