Optical Technician
A Plus Optique
Job Description
Job Description
Optometric Technician is a valuable asset to an optometrist as they assist in providing excellent patient care to the patients during their visit. An Optometric Technician is able to handle a wide range of duties while using optical equipment to perform the initial testing needed to prepare a patient for an exam with the optometrist.
Essential Duties and Responsibilities
- Provide exceptional customer service during every patient encounter (in person or via phone).
- Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
- Practice urgency at all times with patient's time, as well as Dr's time and schedule.
- Keeping the Pre-test area, Examination room, and Contact Len's room clean and excellent throughout the day. Tidying up after each patient.
- Properly operate manual lensometer, auto-lensometer, auto-refractor/ keractometer, retinal camera, visual field, GDX, OCT, NCT, topography. Printing out such tests as topography and visual field. Uploading retinal photos to the drive/ Revolution EMR.
- Follow scripting for testing equipment (photos, visual fields, visual activity, etc.)
- Clean all Doctor's examination equipment and all Pre-test equipment!
- Ensure paperwork is filled out properly on the Lifestyle Questionnaire and inputting any medications in Revolution EMR. Ensuring NCT times are pressures are properly recorded.
- Input all data from the Pre-test into the digital exam on Revolution EMR.
- Demonstrates working knowledge of eye anatomy, diseases, symptoms, and ocular medications.
- The knowledge and ability to train new contact lens wearers. (I &R)
- Maintaining stock of trial contact lenses and neatly organizing/ distributing new trial lenses to where they belong.
- Handling referrals, prior authorizations and cover med forms.
- Scheduling post-ops, follow-ups, and future appointments for patients that do not need to buy glasses or contact lenses.
- Re-Ordering trial contact lenses via WVA and processing any sales for patients that are " Contact Lenses Only".
- Troubleshooting patient's glasses and following proper protocols for remakes.
- Dispensing/ Adjusting glasses.
- Understanding and being well versed on Contact Lenses.
- Training patients on the "Insertion and Removal" of the contact lens procedure.
- Communicating effectively with doctors and staff. Paying attention to details such as checking deductible amounts when the patient is in need of an office visit.
- Make sure all copays and fitting fees are paid BEFORE services are rendered.
- The creation, deletion or editing of any Doctor's exam encounter to match the proper reason for the patient's visit.
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