Sales Associate
Zara
Job Description
Purpose
\nThe main responsibility of a store assistant is to serve the customer needs. With a global mindset, assistants will collaborate with colleagues and support the fulfillment of their store's objectives. This includes all sections of the store (sales floor, cash register and stock room) Assistants will be passionate for fashion and trends, friendly and empathetic to offer good customer service. You will be positive and have an optimistic attitude. Additionally, you will have strong communication skills, ability to work in a team with a proactive and dynamic approach not limited to professional ambition and projection in the chain.
\n \nKey Responsibilities
\nCASHIER
\nWelcomes the customer and directs traffic to either self checkout or standard register
\nKey role to keep the flow of customers at the checkout.
\nYou know all the cash operations and processes to support the customer at the time of purchase.
\nEnsure the use of all registers in a balanced way, ensuring a good shopping experience. You are characterized by being a good communicator, friendly and decisive.
\nSALES
\nAlways up to date on the newest product in store.
\nUnderstands the store layout, distribution and sections.
\nKnow all the devices in the store (checkout, iPOD, PDA...) and manage the applications (ITX Stock, 25,...)
\nOffer good customer service by catering to their needs.
\nKnow and correctly execute operations at the points of interaction with the customer (checkout, fitting room, size collection point)
\nYou are concerned, in general, with the order of your workspace.
\nKnow the location of all products.
\nEnsure proper and quick replacement.
\nCollaborate to achieve store sales goals.
\nCommunicate effectively, openly, and transparently with peers and managers.
\nHelp control SHRINKAGE.
\nYou comply with occupational risk prevention and occupational health and safety regulations.
\nSTOCK
\nSupports the Operations Manager to organize stockroom based on KPIs to optimize productivity
\nHelps with the management of inventory and product flow
\nExecute replenishment of shop floor to support customer experience
\nFulfillment of omnichannel related processes (SINT) Continuous communication and feedback with supervisor and team.
\nResponsible for compliance with occupational risk prevention, health and safety regulations
\n \nPersonal Profile
\n- \n
- Passion for fashion and trends. \n
- Friendly and empathetic personality to offer good customer service. \n
- Positive and optimistic attitude. \n
- Good communication skills. \n
- Ability to work in a team. \n
- Proactivity and dynamism. \n
- Professional ambition and projection in the chain. \n
- Represents the brand image. \n
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Pacsun Careers
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