Product Specialist

Product Specialist

Culture rules at Delta Dental. It's key to our becoming the leading dental benefits carrier in the state, reaching over 500,000 Idahoans with our dental plans and community outreach programs. We're small on ego and big on grins. You'll see us involved in community events and "Did you make someone smile today?" on our To-Do lists. Our employees have the opportunity to make a difference in people's lives while working in an environment full of challenge, collaboration, flexibility, and industry-leading growth potential. Join our team committed to better oral health for all Idahoans.

The Product Specialist is responsible for supporting the development, implementation, and ongoing management of dental benefit products and related initiatives in alignment with organizational goals and business strategy. This position supports product lifecycle activities by gathering customer and market insights, coordinating cross-functional initiatives, assisting with business requirements, and supporting product-related communications and implementation efforts.

The ideal candidate will demonstrate strong analytical, organizational, and collaboration skills, along with an understanding of insurance products, customer experience, and operational processes. This role works closely with internal stakeholders to support product enhancements, growth initiatives, and go-to-market activities.

Essential Functions

• Supports product discovery activities, including gathering customer feedback, conducting market and competitor research, documenting business requirements, and assisting with feasibility analysis.
• Assists with coordination and maintenance of the company product portfolio, including plan designs, product updates, and growth initiatives.
• Provides product-related support and consultation to Finance/Underwriting, Sales, Marketing, and other internal departments.
• Assists in translating customer experience needs into documented requirements and product enhancement requests.
• Coordinates product-related initiatives across departments by collaborating with operational and executive stakeholders.
• Participates as a key contributor on the Product Steering Committee by preparing and presenting product and market data, sharing insights, and supporting cross-functional product discussions and decision-making.
• Supports collaboration efforts with DDPA member companies related to product initiatives and innovation opportunities.
• Assists with the development and implementation of product go-to-market and rollout activities in partnership with internal departments and external vendors.
• Develops and maintains product-related materials, including forms, letters, emails, brochures, presentations, and supporting documentation.
• Partners with internal teams to support product communications.
• Assists in identifying product improvement opportunities, operational efficiencies, and customer experience enhancements.
• Use AI and data-driven tools to more efficiently gather customer, market, and product insights, turning findings into clear, actionable recommendations for internal teams
• Help improve and automate product-related processes such as reporting, documentation, and communications by using emerging technologies to increase efficiency and consistency
• Demonstrates actions consistent with the organization's vision, mission, values, code of ethics, and compliance/security standards.
• Performs other duties as assigned.