Project Manager IC3 -SaaS/ Professional Services

Title: Project Manager IC3 - SaaS/ Professional Services Nearshore Location : Remote MX Target Start Date : 11/1 primarily Gap on West Coast hours Type: (C, CTH, D) Contract - 6 months - 12 months Project The Professional Services delivers expert consultation, implementation, and support services to clients, ensuring successful deployment and utilization of solutions, and driving customer satisfaction and loyalty through tailored solutions and proactive engagement Job Summary The Project Manager is accountable for leading mid-level to moderate complexity professional services engagements , ensuring high customer satisfaction with both solutions and services provided. Job Responsibilities • Defines, monitors, and adjusts project scope and timelines as necessary. Schedules, coordinates, and leads meetings and working sessions for team members and customers. Conducts customer meetings via video and voice calls, promoting active participation. Acts as an escalation point for project issues and initiates resolution. • Ensures the company meets legal obligations through contract interpretation. • Leads daily customer-facing interactions via Teams/Zoom calls and emails. • Advances projects by collaborating with clients and internal resources. • Efficiently utilizes Delivery teams and their skill sets to prioritize and manage projects. • Uses conversation flow and technical terminology for clear, concise communication. • Leads the development of processes and procedures to create scalable standards. • Assists in determining and tracking team KPIs. Acts and speaks on behalf of the company, making autonomous decisions and encouraging teammates to do so. • Prioritizes customer satisfaction, resulting in referenceable accounts. • Serves as the primary point of contact for approximately 12-16 complex enterprise projects simultaneously. • Reports and escalates issues to management as needed . • Ensures project data in Salesforce and project management tools is up to date. Minimum Qualifications, Education, and Skills • Bachelor's degree in Business Administration, Project Management, or related field required; or equivalent experience. • Comprehensive knowledge of industry standards, company operations, and advanced methodologies. • Moderate experience managing/interacting with 3rd party resellers/service providers/partners. • In-depth knowledge of project management principles and methodologies. • Exceptional ability to deliver projects on time, within scope, and within budget. • Advanced risk management and mitigation skills. • Strong analytical and problem-solving capabilities. • Advanced proficiency in project management software and tools. • Ability to lead small projects, innovate within the role, and provide training to peers. • Ability to develop and implement project plans that align with organizational goals. • Capacity to provide strategic direction and guidance to project teams. • Ability to influence stakeholders and drive consensus. Level of Authority Moderate independence within set parameters with respect to level of authority. Individuals are granted a degree of freedom to make decisions and act within established guidelines or boundaries. This means they have some flexibility and autonomy in their role, but their actions are still constrained by predefined rules, policies, or expectations. They are able to exercise judgment and initiative within these parameters, allowing them to perform their duties with a reasonable amount of independence while staying aligned with organizational guidelines and objectives. Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at . We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.