Funding Manager

Role Description

The Funding Manager is responsible for managing the day-to-day operations of the funded sales, repair, and rental order pipeline. Supports the attainment of revenue goals by ensuring that funding cases are processed in accordance with third party criteria on a timely basis while achieving both order volume and funding packet quality. Leads Funding operations within district, drives stakeholder collaboration, and implements strategic improvements to ensure compliance and revenue growth.

Key Responsibilities

• Oversee all facets of the daily operation of the Funding Department ensuring compliance with state and federal laws, policies, and regulations.
• Supervise, train, coach, and mentor staff. Communicate and lead the team to meet revenue and forecasting goals.
• Initiate and monitor action plans when business results are not meeting established operational targets or indicate future operational performance issues.
• Innovative mindset to create new, effective solutions.
• Maintain internal controls over funded sales pipeline and monitor incoming funding requests, third party submissions, authorization approvals, and order processing ensuring compliance with established policies and procedures.
• Actively engage in process improvement initiatives and ensure that established policies and procedures are implemented and sustained.
• Respond to escalated issues involving customer inquiries, sales staff concerns, and third-party payers.
• Help to drive and track KPI’s and monthly sales goals across the department.
• Communicate frequently with employees, management staff, field staff, SLP’s, billing/collections insurance provider personnel, educational or government institutions, clients, and family members on funding requirements and authorization requests.
• Assist the Director of Funding in the development of new initiatives to drive top line sales growth, reduce cycle time, and improve inter-departmental operations.
• Provide education support on the funding process and communicate funding related problems with third party payers and changes in funding requirements. Update funding policies and procedures as warranted.
• Perform various other duties as assigned.

Qualifications

• Bachelor Degree and 5+ years’ experience in funding authorization or supervision preferred.
• Previous management or leadership experience preferred.
• Strong oral and written communication skills.
• Strong presentation skills.
• Interpersonal, collaboration, and teaming skills.
• MS Office Outlook, Word, Excel, and PowerPoint, Teams/Zoom.
• Adaptability: Easily adjusts to changing demands and maintains composure under stress.
• Problem-solving: Analyzes complex situations and implements effective solutions.
• Initiative: Takes proactive actions to achieve goals and drive improvements.
• Leadership: Inspires and guides teams, fostering a culture of collaboration and continuous development.
• Ability to perform multiple functions both quickly and effectively while achieving results.
• Able to work independently and maintain composure during stressful situations.
• Ability to support and engage staff remotely/virtually.
• Ability to lead change.
• Strategic planning, organized, technology focused.

Physical Requirements

• See, talk, and hear.
• Able to sit, stand, walk, and reach.
• Ability to lift and/or move up to 10 pounds.

Work Environment Requirements

• Able to work at a desk for prolonged periods of time.
• Moderate noise level.
• Some travel is required.